HS Sales Support Coordinator

HS Sales SupportCoordinator

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a HS Sales SupportCoordinator on our Health Solutions team. This position can be hybrid (working from both office and home), with a schedule to be determined by business needs.

As a HS Sales SupportCoordinator you will provide effective sales administrative support to assist the accountmanagement team with onboarding new customers and retaining the customers weserve; contributing to Health Solutions' revenue and customer growthobjectives. This position performs administrative, operational and customersupport duties that require independent initiative and judgment.

RESPONSIBILITIES:

CustomerSupport

• Maintains working knowledge of HS products, licensing processes and licensing models to support customer inquiries, and assist sales and account management teams in resolving customer issues. Provides Support to all products lines.
• Assist customers with the AMA Portal documentation upload process. Ensures that customer documents are uploaded accurately and in a timely manner to avoid AMA late fees.
• Escalate customer issues to the appropriate salesperson when necessary.
• Support customer AR reporting requirements and proactively manage payment status.
• Ensures all customer information is up to date for key accounts and logging customer interactions/ activities in CRM.
• Captures own customer interactions in Salesforce.
• Establish, develop, and maintain positive business relationships.

AdministrativeSupport

• Track payment status of past due invoices for specific product lines (credentialing subscriptions) and provide required documentation (i.e. order form, W9).
• Provide sales and account management teams with Power BI customer reports used to conduct analysis for product pricing, identifying new opportunities, etc.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree
2. 3+ years of professional experience working customer service or a related field
3. Proficient with Microsoft 365/Office Suite
4. Experience with Salesforce a plus
5. Ability to use resources effectively to generate solutions
6. Customer oriented with excellent verbal and written communication skills
7. Well-organized, diligent, and responsible with an aptitude in problem-solving
8. Personal sense of responsibility and accountability
9. AMA's safety and policy protocols require proof of full vaccination against COVID19 for employment at AMA (including booster when eligible). Employees may apply for a religious or medical exemption from getting the vaccine.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION