Hub Manager (Harrisburg, PA)

Requisition 37566: B5 Hub Manager (Harrisburg, PA)

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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Primary Purpose

- Establishes goals for regional terminals

- Makes terminal recommendations based on performance metrics, capacity analysis as well as asset and contractor utilization

- Keeps Director informed on regional metrics for their respective operating region and includes detailed changes between budgeted and actual results for upper management

- Collaborates with all groups within the Customer Operations department to provide high quality customer experience, support the commercial and operating strategies, and gain competitive advantage through technology-led proactive customer engagement, and efficient terminal, equipment, and specialized services

- Develops and promotes a united vision for terminal managers to drive sub departmental goals

Principal Duties

- Directs standards for managers on all daily operations of terminals to include shift/daily planning, property management, and safety & process audits

- Compiles regional terminal analysis and provides insight into data driven results

- Proactively collaborates with internal stakeholders on exception management and local operations projects to ensure no service interruptions occur

- Oversees terminal development decisions by making data driven recommendations regarding capital projects and expenses

- Communicates across Customer Operations groups real-time data on crucial movements to inform impacted partners across the network

- Strategizes with external business partners (i.e. port point of contact, maintenance vendors, drayage partners) and internal customers (i.e. field operations & police)

- Uses experience to tailor customer communications and make autonomous decisions

- Responsible for tactical capacity inventory management and strategic recommendations

Job Related Experience:

Minimum Level: 3-6

Preferred Level: 6-10

Education:

Preferred Level: Bachelor's Degree (BS, MBA)

Technical Skills:

- TYES

- MS Excel/Spreadsheets

- MS Outlook

- MS Powerpoint/Presentations

- MS Word/Word Processing

Skills and Abilities:

- Candor

- Creativity

- Collaboration

- Informed risk taking

- Communication

- Teamwork

- Decision making

- Problem solving/ analytical

- Leadership

- Self-motivation

Environment: Outdoor/Field

Shift Work: No

On-Call: Yes

Weekend Work: Yes

Travel Required: 0 - 2 Days per Month

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.