Hub Manager- (Location Variable)

About the Role: 
Landing is seeking a Hub Manager to join our team! In this pivotal role, you’ll oversee market-level success by driving exceptional cleaning and installation performance while ensuring a superior member experience. Leading a team of Area General Managers, you’ll set the standard for operational excellence and customer satisfaction in your region.

About the Team: 
Our Field Operations team works collaboratively across Landing’s in-market Area General Managers and central teams—spanning host management, installation, and property success. Hub Managers report to Regional Field Leaders and play a critical role in Landing’s mission to provide an unmatched living experience for our members.

What You’ll Do: 

• Lead and mentor a team of Area General Managers to achieve excellence in cleaning standards, property quality, and member satisfaction.
• Foster the growth of high performers and create clear career development pathways.
• Build and maintain strong relationships with key accounts across a portfolio of properties.
• Evaluate properties and homes to ensure alignment with Landing’s quality standards.
• Address escalations with property management teams to resolve member support issues swiftly.
• Design and implement strategies to improve operational efficiency and cleaning standards.
• Oversee and justify market expenses through structured approval processes.
• Drive market performance by meeting and exceeding key performance indicators (KPIs).
• Manage multiple daily tasks effectively while building scalable processes for future success.
• Prepare and present weekly market performance reports to the Executive team.
• Facilitate the installation and publishing of new homes.
• Effectively handle and resolve customer escalations to ensure a seamless member experience and maintain high satisfaction levels.
• Travel as required (approximately 50%).

What You Need: 

• 3+ years of management experience.
• A valid driver’s license.
• A passion for delivering an exceptional customer experience.
• Strong leadership skills with a focus on team development and people growth.
• The ability to thrive in high-growth, fast-paced environments with an evolving startup culture.
• Experience leveraging data and metrics to drive continuous improvement.
• A strategic mindset paired with a hands-on, detail-oriented approach—balancing big-picture vision with execution.
• Outstanding communication and interpersonal skills, with the ability to build trust and credibility at all organizational levels.
• A track record of achieving results through independent, proactive work.
• A proactive, over-communicative, and solution-oriented attitude.
• A kind, self-motivated, hardworking personality, with a history of meeting and exceeding targets.

Benefits & Perks:
Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!

• Competitive Salary
• Performance Bonus: Eligible for up to 20% quarterly bonuses
• Stipends: Vehicle and cellphone 
• Comprehensive Benefits: Medical, dental, vision, life and AD&D, disability, mental health, pet insurance, commuter benefits, and FSA/HSA options
• Financial Security: 401(k) plan and access to ImmediatePay
• Generous PTO: Relax and recharge with our industry-leading paid time off policy
• Career Growth: Unlock opportunities for advancement—we’re invested in your success
• Travel Perks: Annual credit to enjoy free nights in a Landing units

Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, 

marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.