Human Resources Account Manager

Paylocity is an equal opportunity employer.
Paylocity is a cloud-based software company that creates customized HR solutions for small to mid-sized organizations. Our workplace enhances communication and enables employees to connect, collaborate, and create from anywhere. Our award-winning culture ensures everyone has a voice and feels truly welcome. Join Paylocity as we shape the future of technology and the workplace!
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
Position Overview
The HR Account Manager services our emerging market clients (small to mid-size). This position is responsible for providing HR best practice guidance, producing compliant employee handbooks, and job descriptions and introducing new products/services to the client that may help with the management of the employee life cycle. In addition, the team may make recommendations to clients regarding compensation, employee relations, recruitment, training and development, and information systems. This position will reports to the HR Client Service Manager in our Customer Service department.
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Respond timely and accurately to client inquiries and process requests, according to established standards with attention to style, tone, and manner of communication. Client requests are received and monitored through the automated phone and email systems.
• Serve as an external consultant by analyzing a company's current HR programs and recommending solutions.
• Inform and educate clients about Human Resources policies, procedures, performance management, recruitment, and employee relations issues.
• Create, review or revise handbooks, policies, and job descriptions utilizing the resources provided.
• Ensuring HR programs and services are in compliance with established policies and procedures and state/federal laws and regulations.
• Understand complex ideas in HR but have the ability to simplify and explain problems and solutions in terms everyone can understand.
• Build strong client relationships and provide quality service in an effort to retain client base.
• Promote Paylocity products and services to fulfill ongoing client requests.
• Maintain knowledge of trends and changes in Human Resources legislation, and conveys local, state, and federal laws to clients to maintain compliance.
• Provide ongoing client support with the use of diagnostic skills to identify root cause of client issues, develop solutions and recommend appropriate action to prevent recurrence of problem.
• Acts as liaison with Paylocity support teams to facilitate resolution of client issues regarding payroll and human resources products.

Requirements

• Preferred 1-3 years general HR experience in a role similar to an HR assistant, HR coordinator, or HR admin
• Minimum Bachelor's degree - a focus on Human Resources or Business Administration/ Management preferred
• PHR or SHRM-CP certification preferred
• Proficiency with Microsoft Office Programs
• Advanced problem-solving and analytical skills
• Excellent communication and relationship building skills
• Experience in Shared Services call center environment is preferred

Paylocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Paylocity is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
This role can be performed from any office in the US. The pay range for this position in Colorado is $48,060 - $66,507 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the Colorado Equal Pay for Equal Work Act. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers."