Human Resources Business Partner

Who We Are
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
Job Summary
The Human Resources Business Partner supports a large area of the business operations and owns the people agenda. Builds strong relationships with senior leadership and seen as a trusted advisor to the business. Consults with business leaders on organization effectiveness, change management and capability development.
Responsibilities - Human Resources Business Partner

• Partners with business leaders to ensure execution and prioritization of HR strategies, initiatives, goals and business plans.
• Provides HR leadership and influence through deep relationships with assigned senior leadership teams.
• Contributes to the business strategy by helping leaders identify, prioritize and build organizational capabilities, behaviors, structures and processes.
• Provides proactive and strategic guidance and support for organizational planning and development initiatives that align the HR agenda in support of key business strategies and initiatives.
• Proactively engages on talent management agenda including attrition, retention, recruiting, succession planning, professional development, performance, leadership development
• Builds strong, credible business relationships with senior stakeholders, their teams and managers and create a respected presence with employees
• Provides consultative guidance and coaching to managers and employees on human resources-related matters, ensuring alignment with corporate policies, goals, and objectives
• Provides HR policy guidance and interpretation
• Provides guidance and input on business unit restructures, workforce planning and succession planning
• Supports company-wide organizational development
• Provides Roundtable process management
• Partners with the HR team to manage and resolve complex employee relations issues
• Partners with department leaders to develop goals and KPIs
• Provides day-to-day performance management guidance to all leaders (e.g. coaching, counseling, career development, disciplinary actions) and ensure the effective deployment of the company performance management policy and process
• Works with management and employees to improve work relationships, build morale, and increase productivity and retention
• Fosters a positive team environment
• Ensures confidentiality of internal and external data
• Performs ad-hoc projects and other duties as assigned

Professional Skills - Human Resources Business Partner

• Verbal Communication - Expert
• Written Communication - Expert
• Teamwork - Expert
• Relationships - Expert
• Negotiation - Advanced
• Organizational Awareness - Expert
• Learning Agility - Expert
• Analysis - Advanced
• Problem Solving - Advanced
• Process Orientation - Proficient
• Prioritization - Expert

Role Specific Skills - Human Resources Business Partner

• Ability to understand business structure and goals and recommend new approaches, policies and procedures to drive continual improvement in business outcomes and the development of the value of HR within the company
• Proficient in MS Office suite and HR IT tools such as LMS and HRM systems

People Management Skills - Human Resources Business Partner

• Individual contributor role

Qualifications - Human Resources Business Partner
Minimum Qualifications

• Completed Bachelor's Degree or equivalent

• At least 10 years of human resources experience
• Experience supporting hourly employee client groups

• Proficient in Microsoft Word, Excel, PowerPoint, Outlook

Preferred Qualifications

• Master's Degree in HRM or MBA preferred
• PHR or SPHR certification

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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