Human Resources Business Partner - Contact Center

Enova’s hybrid work model allows employees to work in the office T, W, and TH with the option to work from home on Monday and Friday. 

What you’ll be doing:

The People Resources Business Partner will join a team of smart, business-minded and hands-on HR professionals. As a PRBP supporting multiple clients within our Contact Center, you will partner directly with senior leaders and managers to deliver results and keep engagement levels high. Your primary focus will be to help your clients meet their business goals while living Enova’s core values.

Your core priorities will be in:

• Performance Management: You’ll work closely with Talent Development on our performance management process, and spend much of your time between the formal cycles with your clients on planning, goal setting and working on individual development plans.
• Employee Relations: You will be the main contact for employees within your client groups, responsible for handling and escalating any employee relations issues in partnership with our in-house employment counsel.
• Engagement: You will partner with Talent Development and managers within your client group on driving engagement and retention of our talent.
• Policy: You’ll be expected to administer and enhance established People policies and procedures and have a voice in shaping enhancements or changes needed as our business continues to grow and scale.
• Partnership: You will be expected to develop strong, collaborative relationships with our Centers of Excellence (Compensation, Benefits, Recruiting, Talent Development, and People Tech) to bridge business goals with People Team offerings.

What you should have:

• A Bachelor’s degree in Human Resources, Business or related field; or equivalent experience
• 1-3 years of professional human resources business partnering experience in a high demand, high output role with a demonstrated track record of success being an integrated member of a business team.  Strong preference to those coming out of call/contact center or largely non-exempt employee populations
• Demonstrated capability to execute and drive projects forward to completion
• Results-oriented, creative, self-starter who can execute in a fast-paced environment
• High emotional intelligence and strong interdepartmental collaboration skills
• Excellent interpersonal and communication skills, specifically group presentation and influence skills
• Knowledgeable in state (IL, CO, UT) and federal employment laws
• Passion, grit and perspective
• PHR or SPHR a plus
• Experience working in Workday HCM a plus