Human Resources Business Partner - Operations

OppFi is a leading financial technology platform that powers banks to help the everyday consumer gain access to credit. Through our unwavering commitment to customer service, OppFi helps consumers who are turned away by traditional providers build a better financial path. OppFi is an Inc. 5000 company for five straight years, a Deloitte's Technology Fast 500™, and the seventh fastest-growing Chicagoland company by Crain's Chicago Business. The company was also named on Forbes America 2021 list of America's Best Startup Employers and Built In's 2021 Best Places to Work in Chicago. We welcome individuals to join us in facilitating financial inclusion and credit access for everyday consumers to live the life they deserve.

OppFi is a team of caring, innovative, and inclusive individuals with diverse perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We want people to be excited to come to work every day and know you are a part of making a difference. Our company values guide us and create an open and collaborative culture where we hold the door, say what we see, do what we say, and dare to win together!

Reporting to the Director, People Business Partner & Workplace Experience, this visible and engaged position will join the People team. The PBP role contributes to OppFi’s performance by providing tactical support for employee relations issues and strategic consulting on people strategies and solutions. You will build partnerships across the organization to provide value-added service to management and employees that promote the goals of the organization. The PBP serves as a consultant to management on people-related issues, while partnering with the business to assess and anticipate future needs. The successful PBP is an employee champion, communicating needs proactively with our People department and business leaders.

Key Responsibilities:

• Mediate and resolve employee relations issues; lead objective investigations including employee terminations.
• Provide daily coaching to leadership on a variety of actions to include employee relations issues, policy application.
• Consult regularly with leadership and conduct weekly meetings to offer guidance on employee concerns and needs.
• Conduct training for managers and employees.
• Evaluate issues, patterns, and trends to provide insight and recommend solutions to the business on people programs and strategy.
• Work with people leaders and employees to improve work relationships,build morale and engagement in order to increase productivity and retention.
• Maintain in-depth knowledge of employment legal requirements related to daily management to reduce legal risk. Partner with the legal department as needed.
• Design processes that support successful change and transformation. 
• Co-lead Glassdoor reviews/responses with the Director of Culture and Change Management.
• Partner with the Talent & DEI team to build skills and create capability in our people for the long-term.
• Partner with Senior Manager, People Business Partner, on ad-hoc People projects.

What you will bring to the team:

• Required: Minimum 2 years serving as PBP for a customer contact center or sales organization.
• BA/BS degree in Human Resources Management or Psychology.
• 4+ years of PBP experience in a high-growth company.
• Experience using UKG system 
• Employee relations skills and experience.
• High degree of ethics, professionalism and objectivity.
• Ability to make recommendations to resolve issues. 
• Ability to influence employees and leaders at all levels. 

Reports to: Director, People Business Partner & Workplace Experience

Job Level: Associate

The minimum salary for this role is $75,000.  The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

OppFi is committed to providing an exceptional employee experience that allows you to define your career and purpose with us. New team members go through orientation, shadow programs, a new hire lunch with our CEO, Jared Kaplan, and you can participate in different company culture events focused on diversity, equity, and inclusion. Our team has designed programs to make you feel welcome and part of our team during your first year and beyond.

• Define the mission (days 1-30): You will understand our company mission, values, and vision, and how your role at OppFi plays a part in that. 

• Define your goals (months 1-3): You will be able to understand your role expectations and identify goals with your manager and mentor(s) to fulfill those expectations. 

• Define your belonging (months 3-6): You will understand OppFis’ culture and have opportunities to engage with and impact that culture. Business Resource Groups and other programs are offered to help with community connection both virtually and in-person. 

• Define your journey (6 months - 1 year): You will feel confident in your abilities to execute in your role and know the next step you will take to develop your career.   

Compensation and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash and Urban Sitter. Dress code is casual.  

EEOC Statement: 

Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at [email protected]. #LI-Remote