Human Resources Business Partner

The HR Business Partner (HRBP) for Enterprise Technology & Security (ETS) is a strategic advisor to technology and security leaders driving a focused high-impact people agenda that enables business performance operational excellence and innovation.  This role partners closely with leaders across engineering infrastructure cyber security data and risk to shape and execute talent strategies that strengthen leadership capability enhance team effectiveness and ensure a competitive and engaging employee experience in the U.S. market.  As part of a broader global ETS HR model this role ensures strong alignment with global priorities while delivering tailored on-the-ground support to U.S. teams.
Key Responsibilities
Strategic Business Partnership
• Partner with ETS leadership teams to align people strategies with business priorities including transformation resiliency and innovation agendas
• Serve as a trusted advisor to senior leaders on organizational design leadership effectiveness and team performance
• Translate business strategy into actionable workforce and talent plans
Talent & Workforce Strategy
• Lead workforce planning including hiring strategies location decisions and skill-based talent planning across critical areas (e.g. cyber cloud data AI)
• Drive strategies to attract develop and retain critical technology and security talent (e.g. cyber cloud AI data)
• Enable internal mobility and career pathways to strengthen the talent pipeline
Organizational Design & Effectiveness
• Lead organizational design initiatives to optimize structure spans/layers and operating models
• Support leaders through change including large-scale transformations and new capability build-outs (e.g. COEs GCC expansion)
• Diagnose organizational health and implement targeted interventions to improve engagement and performance
Leadership Development & Engagement
• Coach and develop leaders to strengthen leadership capability inclusion and team effectiveness
• Drive engagement strategies aligned to the ETS employee value proposition and global people plan
• Partner on succession planning and development of “ready now” and emerging leaders
Performance & Rewards
• Lead performance management processes including calibration and differentiation of top talent
• Partner with Compensation to ensure competitive and equitable pay practices aligned to market dynamics for tech and security talent
• Guide leaders through complex performance and employee relations matters

Data-Driven Insights
• Leverage specific people data to inform decisions on hiring retention engagement and performance
• Provide actionable insights to leaders on workforce trends and risks
• Track and measure impact of HR strategies across ETS teams
Qualifications
• 6+ years of progressive HR experience including HR business partnering in complex matrixed organizations
• Experience supporting technology security or digital organizations preferred
• Strong business acumen with the ability to connect talent strategies to business outcomes
• Demonstrated experience in organizational design workforce planning and change management
• Experience operating in a global model including partnership with offshore/GCC teams
• Exceptional stakeholder management and influencing skills with ability to coach senior leaders
• Data-driven mindset with comfort leveraging metrics and insights
Leadership Competencies
• Strategic Agility: Anticipates future talent needs and aligns people strategies to evolving business priorities
• Influence & Partnership: Builds trust and credibility with senior leaders; challenges constructively
• Enterprise Mindset: Balances local priorities with enterprise and global considerations
• Execution Excellence: Translates strategy into disciplined measurable outcomes
• Talent Champion: Passionate about developing diverse high-performing teams
What Success Looks Like
• Strong trusted advisor relationships with ETS leaders
• Measurable improvements in engagement retention and leadership effectiveness
• Successful execution of workforce and org design strategies aligned to ETS transformation
• Seamless integration and scaling of global talent (including GCC)
• A differentiated employee experience that strengthens ETS as a destination for top tech and security talent

 Hours & Work Schedule

• 40 hours per week:

• Work Schedule: M-F (4x in office Johnston RI)

  
  

Pay Transparency 

The salary range for this position is $140000 - $150000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location and relevant skills and experience.

We offer competitive pay comprehensive medical dental and vision coverage retirement benefits maternity/paternity leave flexible work arrangements education reimbursement wellness programs and more. Note Citizens’ paid time off policy exceeds the mandatory paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits visit https://jobs.citizensbank.com/benefits .

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Equal Employment Opportunity

Citizens its parent subsidiaries and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age ancestry color citizenship physical or mental disability perceived disability or history or record of a disability ethnicity gender gender identity or expression genetic information genetic characteristic marital or domestic partner status victim of domestic violence family status/parenthood medical condition military or veteran status national origin pregnancy/childbirth/lactation colleague’s or a dependent’s reproductive health decision making race religion sex sexual orientation or any other category protected by federal state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit qualifications performance and capability.

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check which may include initial credit motor vehicle record public record prior employment verification and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

What We Do

As one of the oldest and largest financial services firms in the United States with a history dating back to 1828 we’re committed to providing solutions and expertise that support our customers clients colleagues and communities in what’s next on their own unique journey. We invest in the humans who build the logic ideas and innovations that bring new technologies to life. Investments in AI cloud computing machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us you’ll find a customer-centric culture and a supportive collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation

Why Work With Us

We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits plus a diverse culture of people and perspectives we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving and we believe you can too.

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