Human Resources Coordinator

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

Summary

The HR Coordinator role will work closely with the global HR Business Partner team, HR Operations, and Benefits teams. This role will own and support multifaceted people programs that drive an outstanding employee experience. The ideal candidate will bring a fresh approach to HR programs and processes, an enthusiastic learner with outstanding customer service skills. This is an exciting role for someone looking to grow their career in Human Resources in a global organization.

• Program lead for Acquia’s Global Onboarding Foundations Program.
• Program includes; Implementing pre-hire communications, onboard New Hires during Day 1 Orientation, handling new hire documentation, leading new hire swag program, new hire check-ins, summarizing survey feedback and follow up.
• Facilitate Offboarding Process: Lead termination process to include; Employee/manager communications, offboarding materials, exit interviews and support quarterly turnover reports insights.
• Regularly partner with the HRBP team on the execution of global HR people programs across the Americas and EMEA regions; program evolution, preparing communications, employee materials, and program execution (documentation, scheduling, follow up, reporting on program success).
• Support HRBP’s with employee questions, handling tier 1 employee inquiries and talent management programs.
• Regularly prepare trend reporting, insights and recommendations for the business: Topics may include; New Hire experience, Employee Relations, Offboarding/Exit Feedback, and Employee development opportunities.
• Handle Contractor offboarding process.
• Employee Change Letters: Produce change letters for promotions/adjustments, title change, manager change etc.
• Compliance: Coupa processing for people systems and employment matters as needed (including compliance labor posters by state, WorkTango, Legal Services)
• Support Benefit Administration including billing/invoicing and open enrollment support and be trained as payroll back up support.
• Build and distribute employee verification letters and change letters as needed
• Ad hoc duties include-submit and track department invoices related to HR and Benefits using the purchase order system.

• 0-2 years of relevant Human Resources experience
• Outstanding customer service skills, excellent written and verbal communication.
• Professional presence
• Performs with the customer experience in mind. Ability to efficiently coordinate, prioritize, and balance multiple projects simultaneously while remaining flexible to the needs of the business
• Ability to interact, establish relationships and influence at all levels of the organization
• Ability to work independently and within cross-functional teams successfully
• Effectively performs with an eye to optimize and build efficiencies while implementing standard processes
• Demonstrates effective critical thinking, decision-making and problem solving
• Self-starter passionate about keeping the customer (employee) experience at the center of decision making.
• Proven attention to detail and accuracy

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.