Human Resources Generalist

Job Posting Closing Date: Open until Filled

Where do you belong?

Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional, at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success.

USACS also understands that location is important. We offer career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture, outstanding benefits and competitive compensation package is best in class.

Job Description

The HR Generalist will provide exceptional high-volume HR customer service support, via email and phone calls, to our workforce while applying superior client-focus, communication, and organizational skills. Strong detail orientation and analytical skills, critical thinking, and the ability to prioritize in a fast-paced environments will contribute the success within the department

Location: Virtual USA

*Individuals must be willing and able to work hours of 9:00am - 6:00pm EST with the possibility of shifting to 10:00am - 7:00pm EST.

ESSENTIAL JOB FUNCTIONS:

• Serve as first point-of-contact through telephone or email regarding questions related to HR data, TCL and Workday navigation and HR/Payroll policies and procedures.
• Answer questions regarding Workday/TCL navigation and HR/payroll policies and procedures, referring to an online knowledge base for information and guidance. Assist employees with navigation through these systems with step-by-step guidance to complete tasks.
• Use a case management tool for recording and administering requests and may assist other service center employees with opening, recording, processing, or closing cases.
• Seek guidance or transfer more complex and/or confidential inquiries/requests to the team leads.
• Assist Manager with establishing and improving upon defined HR procedures and process methods to efficiently, and accurately meet performance goals.
• Assist Manager with monitoring and evaluating HR transaction workflow and volume to meet performance goals.
• Assist with audits of data to ensure accuracy.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Aptitude for learning new systems
• Ability to collect, organize, analyze, and report data in an accurate, timely and meaningful manner.
• Ability to work with sensitive data and maintain strict confidentiality.
• Strong organizational and prioritization skills including the ability to adapt and evolve as situations arise.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Human Resources or related field preferred.
• 2+ years’ experience in Human Resources
• Minimum of one year of customer service experience

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds. 
• Required to have close visual acuity to perform job

Hourly Rate: $21.50 - $30.00