Human Resources Manager

JOB TITLE: Human Resources Manager

REPORTS TO: CEO (Australia and New Zealand) and SVP Human Resources (US)

LOCATION: Melbourne, Australia

Who we are

AXS Australia is a leading global ticketing, data, and marketing solutions provider and are the preferred ticketing partner for some of the largest venues and festivals, from The O2 Arena and The SSE Arena, Crypto.com Arena and Toyota Centre, Wembley to Barclaycard British Summer Time in Hyde Park.

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

THE ROLE

As the Human Resources Manager for AXS Australia and New Zealand, you’ll work closely with the CEO for Australia and New Zealand and the AXS Global HR team to deliver a ‘best in class’ employee experience. You will be responsible for building the HR organization for Australia and New Zealand. You’ll support our Heads of Departments and business leaders to deliver this experience and get the most out of their teams, ensuring that we lead and manage with an inclusive management style, living our values and helping to shape our culture.

YOU

You will have a strong passion for creating a culture in line with our AXS values. You’ll have experience of working with multiple teams in different locations and a strong understanding of Australian employment law. You will be comfortable building a department from the ground up. You may have worked in a bigger team and are looking for your next challenge to step up and build a department within a growing division of a global organisation. You’ll be comfortable working both independently and collaboratively within global, Australian, and operational business teams. You’ll be highly organised and personable and have proven ability to establish good professional relationships with colleagues at all levels. You will have a successful track record of growing people, and the ability to influence and drive change.

KEY ACCOUNTABILITIES:

• To provide generalist HR support to AXS and support the CEO Australia and NZ in delivering the HR & People Strategy in line with Global and Australian initiatives.
• To partner with and support heads of departments and business leaders, overseeing all employee relations matters and processes with their teams, providing relevant advice, coaching, and training to people managers.
• Talent acquisition. Work closely with hiring managers to support key recruitment activity.
• To support scoping and delivery of HR projects and initiatives within AXS Australia. This currently includes a focus on employee wellbeing, retention and development and fostering an inclusive culture.
• Creating programs that enhance our culture and are in line with our AXS values that result in attracting and retaining top talent.

MAIN ACTIVITIES & RESPONSIBILITIES:

• Act as role model and champion of our Company values, integrating them into local processes, driving culture award engagement and recognition.
• Work closely with AXS Global HR Team on key projects and initiatives to deliver the HR & People strategy.
• Oversee all basic employee relations matters, specifically but not limited to disciplinary and grievance, absence and performance management.
• Take an active involvement with our Global Employee Engagement Surveys, building and managing action plans with relevant stakeholders, tracking performance and leading business wide communications.
• Drive employee engagement and inspire a high performance work culture.
• Advising and coaching line managers on policy and procedure in line with employment law and Company policy; partnering with Heads of Department to ensure people and processes are being proactively managed.
• Support and promote staff development and training, working closely with AXS Global HR teams on key learning and development initiatives and implement within the Australia office.
• Keeping abreast of legal updates and changes in legislation; communicating as necessary to the business, responsible for updating and promoting relevant HR policies in line.
• Support the processing of AXS payroll.
• Manage the full employee life cycle from hiring, onboarding and exiting.
• Champion and guide DE&I activity, working closely with AEG and AXS global teams to deliver initiatives and drive continuous learning and development.
• Continuously seek ways to improve personal, team and business performance and always work towards the global company goals and objectives set out by AXS.

KEY SKILLS & EXPERIENCE

• 5+ year’s experience working in an HR capacity.
• Recognised, relevant HR qualification.
• Comfortable being both strategic and tactical. Open to hands-on HR Management responsibilities
• Organised and strong multi-tasking capability. Needs to be a self-starter with the ability to manage a varied and changeable workload.
• Natural ability to communicate and manage well at various organisational levels and with all members of the team.
• Able to build strong relationships with all members of the team.
• Excellent all-round knowledge of IT, including all Microsoft Office Applications.
• Setting up an HR department in a startup environment is a plus.
• Technology industry experience preferred.

Note: This job description is not intended to be all-inclusive. The People and Culture Manager may be required to perform other related duties as assigned.