Human Resources Manager

Patron Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Patron Technology is redefining what it means to be an event creator by empowering organizers to take control of their entire event experience. With our powerful ticketing, engagement, mobile apps, and cashless products fit for any event, creators can transform the attendee experience and become leaders in their industry. That’s why iconic brands like New York Comic Con, Bonnaroo, Candytopia, and the NHL use our ever-evolving solution to drive nonstop engagement, reach expansive audiences, and gain more revenue.

We are a diverse team of event goers and experts that are passionate about helping our clients transform how attendees experience their events. We thrive in a collaborative, fast-paced environment that rewards innovation and creative thinking. Our employees are located around the world in the United States, Canada, Europe, and Australia.

The HR manager is responsible for planning, coordinating, and evaluating the various policies, and programs of Patron Technology’s HR department. This ranges from evaluating recruiting, interviewing, and hiring processes, to overseeing employee benefit programs, and overseeing the office operations of our new offices. In addition, our HR managers keep a pulse on employee relations, ensure practices are compliant with regulations, and coordinate the administering onboarding, benefits, and training.

Sounds interesting? Let’s talk.

AS A HUMAN RESOURCES MANAGER, YOU WILL:

Recruiting/Talent

• Oversees HR/Recruiting Coordinator, talent acquisition and recruiting process
• Oversees HR Onboarding for Full-time employees

Employee Relations

• Executes employee disciplinary meetings, terminations, investigations, and brings them to resolution
• Conducts employee exit interviews and reports results to leadership and suggestions on improvement based off of trends
• Provide HR support and guidance to managers about employee relation issues

Employee Engagement

• Implement initiative to standardize job roles, salary bands, core competencies, and career paths for roles within the company. 
• Collaborate with the HR team to design and deploy employee engagement surveys. Work with the leadership team on result analysis and actionable recommendations. 
• Conduct new hire check in’s according to schedule 
• Active leader of the Company’s culture committee 
• Work with the HR team on improving employee experience through ad hoc projects and tasks

Training

• Select and implement training programs that meet compliance standards 
• Collaborate with HR team to plan and implement other training programs (management training, DE&I, EPM)

HR Policy

• Ensure that policies are in place (and updated when necessary) to ensure safe working environment 
• Write or edit ad hoc company policies 
• Collaborate with senior leadership to develop policies

Performance Management 

• Administers quarterly reviews and annual reviews
• Collaborates with the VP, Talent to implement department OKRs
• Reviews EPM process as needed 

Payroll

• Oversees Payroll Specialist; approves U.S. payroll each pay period
• Collaborates with Payroll Specialist on best practices and HRIS management
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance

Benefits Administration

• Oversees Benefits Specialists for both US & International
• Evaluates and negotiates with benefits broker for benefit plans each year
• Reviews Insurance billing to maintain accuracy 
• Coordinate leaves of absence and process claims or requests (medical leave, worker’s compensation, etc.)
• Conducts open enrollment meetings each year
• Coordinates with payroll to ensure employer and employee contributions are processed in a timely manner

Office Administration

• Oversees Office Administrator in Dallas and Pittsburgh
• Collaborates with Office teams to ensure that budget is being utilized and managed correctly

EXPERIENCE & SKILLS:

• Bachelor’s degree required;
• 5+ years of HR experience required;
• Current or previous experience as HR Manager or Senior HR Generalist preferred;
• 1-2 years of managing a team;
• Experience in a fast-paced environment with changing priorities; and
• Strong written and verbal communication skills.

BENEFITS:

We offer 

• Medical, Dental, Vision, and Voluntary benefits
• Generous PTO
• Paid parental leave (following 12 months of continuous employment)
• 401K Match
• $200 event reimbursement
• Udemy Business, a world-class learning and development platform

LEARN MORE:

https://patrontechnology.com/

ADDITIONAL INFORMATION:

At Patron Technology, we take great pride in providing our team members a safe and healthy work environment. To that end, Patron Technology requires all employees, contractors, and visitors who will be physically present at a company facility or sponsored event, representing the company at a client event, or physically present at any event where the company’s employees, clients, or vendors are present, to be fully vaccinated. Exemptions are permitted, and if approved, will require the wearing of an approved face-covering, submission of a negative COVID test, and completion of a health and safety form that includes temperature.