Human Resources Representative

City/State

Virginia Beach, VA

Overview

Work Shift

First (Days) (United States of America)

Human Resources Representative - Provide real-time, accurate, and comprehensive responses to telephone and written inquiries regarding human resources issues, policies, and processes, support HR solutions, and provide professional and efficient assistance while managing expectations to achieve high levels of customer satisfaction. Duties include evaluating and addressing employee concerns to find solutions, escalating complex matters when necessary; delivering service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction; providing real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures and processes; escalating complex issues, where applicable; processing employee related transactions accurately based on research, employee-specific information and process guidelines; and maintaining appropriate documentation and records for HR-related cases in HR case management system. Position requires (1) Associate’s degree with major or concentration in human resources, human resource management, or related human resources field. (2) 12 months of experience in a human resources and/or customer service position focused on delivering service in a professional and efficient manner while managing expectations to achieve high levels of customer satisfaction, including evaluation of issues to find solutions or escalate as necessary and support of basic HR solutions. (3) Successful completion of drug test, health clearance, and criminal background check. (4) Employee may choose to work in the office, from a remote location, or a hybrid of the two. Employee must live within a commutable distance from the work location to attend meetings as needed.

Job Summary

Human Resources Representative - Provide real-time, accurate, and comprehensive responses to telephone and written inquiries regarding human resources issues, policies, and processes, support HR solutions, and provide professional and efficient assistance while managing expectations to achieve high levels of customer satisfaction. Duties include evaluating and addressing employee concerns to find solutions, escalating complex matters when necessary; delivering service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction; providing real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures and processes; escalating complex issues, where applicable; processing employee related transactions accurately based on research, employee-specific information and process guidelines; and maintaining appropriate documentation and records for HR-related cases in HR case management system. Position requires (1) Associate’s degree with major or concentration in human resources, human resource management, or related human resources field. (2) 12 months of experience in a human resources and/or customer service position focused on delivering service in a professional and efficient manner while managing expectations to achieve high levels of customer satisfaction, including evaluation of issues to find solutions or escalate as necessary and support of basic HR solutions. (3) Successful completion of drug test, health clearance, and criminal background check. (4) Employee may choose to work in the office, from a remote location, or a hybrid of the two. Employee must live within a commutable distance from the work location to attend meetings as needed.

Qualifications:

ALD - Associate's Level DegreeHuman Resources

Skills

Active Listening, Communication, Microsoft Excel, Microsoft Word, Service Orientation, Social Perceptiveness

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission “to improve health every day,” this is a tobacco-free environment.