Human Resources Self Service Platform Manager

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in online content operations or scaled system administration.
• Experience configuring Content Management Systems (CMS).
• Experience supporting customers or HR stakeholders.

Preferred qualifications:

• Ability to manage multiple competing priorities in a fast-moving environment.
• Excellent project management skills, with the ability to set and meet deadlines on multiple projects, dealing with ambiguous problems.
• Excellent investigative, problem-solving and organizational skills, with the ability to create consensus from diverse perspectives.
• Excellent influencing, collaboration, and written/verbal communication skills.

About the job

Google's known for our innovative technologies, products and services -- and for the people behind them. Whether you are making our staffing systems more efficient, planning for our growth, building relationships on college campuses or cultivating the next generation of computer scientists, you have an eye on the staffing needs of Google and the broader hiring landscape. You are focused on cultivating outstanding candidates for Google's long-term hiring needs, and work across a cross-functional and international group of staffing teams. You are both scrappy and resourceful, creative and driven -- and excited to share the magic of working at Google.

As an HR Self-Service Platform Manager, you will own and drive projects related to the build-out and ongoing maintenance of our new Content Management System (CMS). You'll direct migration activities, develop, and maintain scaled documentation and training materials, troubleshoot platform issues, and analyze performance of scaled resources. As our platform grows, you'll guide vendor teams on scaled platform support activities.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You'll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

Additional Information:

(Colorado only*) Minimum full-time salary range between $116,000 - $125,000 bonus equity benefits. *Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Responsibilities

• Own and manage core platform administration tasks, such as setting up publishing workflows, onboarding new CMS users, troubleshooting issues, and performing regular auditing of permissions and access settings to mitigate security risks.
• Lead and contribute to projects to improve teamwide operations, including team knowledge base maintenance, and content migration project planning.
• Develop and maintain core platform documentation (e.g., team knowledge base articles, standard operating procedures, CMS training and onboarding materials).
• Serve as the primary escalation point for scaled workforce assigned to platform management tasks, including user support, content migrations, and feedback operations.
• Develop and manage relationships with platform stakeholders across People Operations to ensure great project and product outcomes.