HW Senior Client Manager

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

The Health Senior Client Manager owns the holistic development of solutions for their client's project work. The Senior Client Manager helps manage the overall relationship with their client and directs their team members to deliver exceptional service. They will do this by understanding health best practices and bringing ideas to the table for our clients that are innovative and fresh. They will not focus on how things have 'always been done in the past' but will instead listen to their clients and provide solutions for the situation at hand. A high performing senior client manager exhibits strong project management, operations, and health care practice knowledge. Mastery of domain concepts will be exhibited by how a Senior Client Manager builds their team's health knowledge as well as the ability to deliver effective client consulting.

The Senior Client Manager is able to:

• Manage complex projects
• Lead a global team
• Be a subject matter expert on domain and operational solutions
• Have a strong understanding of our systems delivery capabilities

The Senior Client Manager is responsible for delivery a broad spectrum of tasks, including:

Client Delivery Focus

• Plays a vital role in the managing, creation and presentation of the materials for client stewardship meetings
• Manages day to day client, internal 3rd party, and vendor relationships
• Leads project debriefs with the client (including Annual Enrollment)
• Consults clients on best practices and legislative changes
• Develops solutions to serve client needs
• Manages external client acceptance testing
• Leads strategic conversations with the client
• Subject matter expert on the contractual agreements and performance measures
• Responsible for meeting client operational measures and provide regular metrics reporting to the client

Project & Administration Delivery

• Overall manager for complex, large scope projects, including change orders and Annual Enrollment
• Owns requirements definition, both internally and externally
• Develops risk mitigation plans for client team projects and ongoing work
• Develops and owns client action plans
• Responsible for leading Continuous Improvement (CI) projects
• Responsible for the overall operational delivery of a client team
• Manages the team to SLA adherence and is responsible for 'get to green' plans when stability is needed
• Identifies potential E&O and opportunities to mitigate as well as participates in E&O conversations with Alight Leadership/Client
• Responsible for managing resources to meet business deliverables and escalates to Health Team Leaders as necessary
• Acts as the integrator between Customer Care Teams, Shared Services, Point Solutions and the CDG for all new and ongoing work

Team Development

• Owns team development of domain and operational skills
• Can coach their peer group
• Consults client team on best practices
• Coaches team members how to delivery proactive feedback and is willing to have the tough conversation.
• Leads training courses for domain and operational fundamentals
• Performs extracurricular activities and participates in ad hoc initiatives
• Mastery of project Iteration life cycle and deployment governance

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $55,800.00/year (for full time employees) and the estimated maximum base salary for this role of $88,500.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.