HWS: Customer Support Representative

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

Work/Project Scope:

• We really need someone with superb administrative skills who is skilled in following very nuanced/complex directions to complete the Purchase Order submission tasks.

• You will be provided with training and assistance in the PO submission processes and we will train you on different scenarios as well. However we can't train you in every conceivable scenario. We really are looking for someone who is proactive and can move forward in figuring something out in case you encounter a brand new PO scenario or issue. We aren't looking for someone who is going to get flustered when they encounter the unknown or new scenarios.

• You need to be very organized and great at dealing with multiple requests coming in at the same time.

• You need to be proactive. You should always think of ways you can improve or help others. If possible solve problems yourself first then ask for help.

Must Haves (Required Skills):

• Experience with Program Management Account Management or Customer Success

• You need to be fluent in English

• You should have experience working with large customers or enterprise clients (a plus)

• Proficiency in Microsoft Excel

• Able to work 25 hours a week

• Available during Pacific Time (California) hours

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race religion color national origin gender (including pregnancy childbirth or related medical condition) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.