Hybrid Sales and Customer Representative

Our team is seeking our next hybrid, Sales and Customer Representative!

ARE YOU a passionate individual, great communicator with a goal-oriented mind!

At Fairstone we don’t hire experience only, we hire attitude! 

If you are willing to learn, we are willing to invest in your future!

We offer a broad training program, where you will be supported with professional development and encouraged to further build an exciting career with us! 

WE CARE ABOUT OUR EMPLOYEES WELL-BEING, WHAT WE OFFER:

• Hybrid work model: we require 3 day a week in our Montreal office.
• Professional Development: Paid coaching Training, paid eLearning courses (Fairstone University) an opportunity to build your customer service, sales, leadership skills and furthermore
• Employee discounts; Phone plans, gym membership and many retailers such as perkopolis and more
• Education Support up to $3000
• Competitive base salary, with multiple incentive programs to increase your total compensation.
• We offer 3 weeks of vacation plus an additional 6 days to use at your convenience (wellness days).
• RESP program up to 6%: 3% company donation, and up to 3% more to match your contribution.
• Comprehensive benefit package; adjustable to your needs (with access to virtual healthcare)

Shift premiums as follow:

We offer a 10% shift premium (of regular hourly rate) will be paid for all hours worked 50% or more of the total hours worked Monday to Friday outside of outside your 8:30am-5:00pm.

10% shift premium (of regular hourly rate) will be paid for all hours worked on weekends

Department flex hours: Our dynamic sales teams support primarily weekends and extend full coverage work hours throughout the week as described below.

• Monday to Friday 8am - 8pm

• Saturday & Sunday 10am – 5pm

YOUR ROLE AS A SALES AND CUSTOMER REPRESENTATIVE AT FAIRSTONE

Your role within the Centralized Lending team is vital to Fairstone’s commitment to be best-in-class service for our customers, as our clients are at the center of everything we do. You will support internal and external partners with a variety of services and sell loan products through inbound, outbound calls and digital channels.

REPONSABILITIES

· Handle all customer inquiries and applications coming through our different marketing channels, inbound, outbound, and digital channel.

· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion and confidentiality

· Achieve assigned goals and business objectives by promoting financial solutions and completing application on loan processes in a compliant manner

· Servicing existing customers by reviewing accounts and available products Support various corporate strategic initiatives as needed by:

· Adjusting daily work activities to support the requirements of company initiatives

· Adapting to meet unique process flows, scheduling, expectations, technology, etc.

· Providing feedback to test, learn and refine processes/technology

WE REQUIRE

• High school diploma or equivalent, a business or finance related post-secondary education is an asset
• No experience in sales or customer service necessary, but experience is an asset
• Must have excellent English communication skills in both written and verbal
• Must be able to work flexible hours including evenings and weekends
• Adapts easily to new technology as required
• Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics!

WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

Full time

Job Type:Permanent