(Hybrid) Systems Administrator

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Systems Administrator role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, patching, and optimizing all networked software and associated operating systems. The Systems Administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

Essential Functions

• Receives work assignments through the "ticketing system" or from Lead Administrators and management.
• Performs server and storage hardware/software installation and maintenance tasks. These tasks range from standard in nature to moderately complex.
• May perform complex technical tasks with guidance from senior technical personnel.
• Installs and maintains infrastructure management tools.
• Provides standard problem identification and resolution support services.
• Uses infrastructure management tools to perform server/storage performance monitoring and capacity planning functions.
• Contributes to the design, development and implementation of departmental workflow processes and procedures.
• Provides guidance and support to internal and external customers on server/storage infrastructure services and workflow processes.
• Required to provide on-call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basis.
• Required to perform duties outside of normal work hours based on business needs.

Knowledge and Skills/Technology Used

Windows Server/ Desktop Administrators:

• Basic working knowledge of current
• Microsoft Windows operating systems and associated components.
• General knowledge of VMware and Hyper-V virtualization technologies.
• General knowledge of Storage Area Networks as it relates to Microsoft Windows operating systems.

UNIX/Linux Server Administrators:

• Basic working knowledge of current
• UNIX/Linux server operating systems and associated components.
• General knowledge of UNIX/Linux virtualization technologies.
• General knowledge of Storage Area Networks as it relates to UNIX/Linux operating systems.

Storage Administrators:

• Basic working knowledge of Storage Area Networks.
• General knowledge of Windows and UNIX/Linux operating systems as it relates to Storage Area Networks.
• Miscellaneous Technical Skills (All):
• Basic analytical and problem solving skills to troubleshoot infrastructure problems specific to their area of technical expertise.
• Basic knowledge of scripting languages.
• Prior exposure to infrastructure management tools specific to their area of technical expertise.
• Administrative/Interpersonal Skills (All):
• Basic organization skills to balance and prioritize assigned work.
• Good verbal and written communication skills.
• Ability to work as a member of a multi-cultural, multi-location, team.

Typical Education

• Generally requires BS Degree or equivalent work experience

Typical Range of Experience

• Typically 3-5 years of hands-on technical experience supporting some combination of X86 server, storage and networking infrastructure.
• 3-5 years working with virtualization technologies such as VMware, Citrix, or Hyper-V.

License or Certification

• Desired Certifications:
• Microsoft Windows operating system
• Storage Area Networking
• Infrastructure Management Tools
• VMware, Citrix, or Hyper-V virtualization technologies

Pay Range: $33.60 - $55.60 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.