IAM Systems Analyst- PAM Application Support (GCS)

What is the opportunity?

We are looking for an experienced IAM Systems Support Analyst who will play a key role in supporting, managing, and administering RBC’s PAM applications. Operating as a subject matter expert (SME), you will function independently, solve complex problems, and fulfill requests with minimal supervision. The ideal candidate is passionate about information security and securing and protecting privileged accounts, credentials, and non-human access across tools, applications, and systems. In this role, you will support mission-critical enterprise-wide services which will require being available on-call (24x7) duties and working alternate hours.

What will you do?

• Resolve ongoing medium to high-complexity requests and incidents for Privileged Access Manager.
• Deploy application changes for the server, and apply security patches, configurations, and enhancements following internal hand-off from the Engineering team.
• Collaborate with internal and external teams to resolve issues and identify defects, opportunities for automation and enhancements.
• Maintain, and support test and production environments and create, maintain, and write technical documentation and complex knowledge articles.
• Take on initiatives on self-appointed projects and self-created processes to better enhance the technology.
• Review and improve technical design and security architecture design documentation.

What do you need to succeed?

Must-have:

• Minimum of 3-5 years of experience in supporting CyberArk’s core services, components, and toolsets.
• Minimum of 5 years of Windows server administration and a minimum of 2 years of Linux server administration.
• Minimum of 3 years of Active Directory experience and working knowledge of LDAP, MS SQL, Sybase, Oracle DB, AS400, RACF, SSH, RDP authentication protocols, and firewalls.
• Experience in installing, upgrading, and patching vendor products.
• Experience scripting knowledge with Python, PowerShell, Java, JCL, and SQL.
• Experience supporting web applications, load balancers (F5, GTM, and LTM), TLS certificates, SSO, and Disaster Recovery concepts.
• Excellent problem-solving skills coupled with the ability to collaborate with and lead teams toward resolution.
• Strong written and verbal communication skills with a focus on working within a geographically distributed team.
• Display a strong sense of urgency, work with minimum supervision, and bias for positive action with a history of delivering results.

Nice-to-have:

• Experience with IT Service Management.
• Experience in audit requirements, evidence gathering, risk and compliance processes.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Flexible work/life balance options.
• Opportunities to do challenging work

#LI-POST

#LI-Hybrid

#TECHPJ

Job Skills

Confidentiality, CyberArk Privileged Access Management, Cyber Security Management, Decision Making, Detail-Oriented, Encryption Software, Group Problem Solving, High Impact Communication, Information Security Management, Information Technology Security, Privileged Access Management (PAM), Privileged Account Management

Additional Job Details

330 FRONT ST W:TORONTO

TORONTO

Canada

37.5

Full time

TECHNOLOGY AND OPERATIONS

Regular

Salaried

2024-09-24

2024-10-15