IBM Internship Operation Support

Introduction
The infrastructure running industries likes transportation energy insurance banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise off-premise or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

#LI-hybrid

Your Role and Responsibilities

• Troubleshoot problems and provide timely resolutions in accordance with established SLAs if required in cooperation with the Client or 3rd party suppliers
• Communicate effectively with customers about the resolution and timeframe keeping users informed of progress
• Perform Level 2 support based on troubleshooting instructions for in-scope applications
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Monitor integrations between applications and redirect failed transfer to the client or other applicable 3rd party provider for resolution;
• Plan coordinate and perform application deployments following the installation procedures and guidelines
• Create maintain and update product documentation knowledge base and procedures
• Follow internal procedures and Incident Problem and Change Management processes.

Required Technical and Professional Expertise

• Fresh Graduate or last-year student. Majors preferred are Information Systems Computer Science Engineering or equivalent
• Basic knowledge of Oracle SQL / database
• Basic knowledge of Linux / Unix
• Basic knowledge of Windows server
• Analytic and problem solving skills
• English language skills: Fluent
• Strong verbal and written communication skills
• Good interpersonal skills and ability to work in teams.

Preferred Technical and Professional Expertise
n/a