IBM Software Technical Support, Common Services

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? Let’s talk.
We are seeking a skilled and experienced software support Engineer to work on the cutting edge Cloud products. This customer-facing role requires excellent communication and presentation skills as well as a strong background in coaching training and troubleshooting during customer interactions.

Your Role and Responsibilities
-Work closely with clients from fortune 500 companies as a leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance
-Review diagnostic information to assist in the isolation of a problem cause (which includes interpreting traces and dumps)
-Synergistically work with Development Engineers for knowledge transfer and code improvement
-Partner with other support teams and service units to provide seamless problem resolution that leads to delightful client perceptions
-Demonstrate proficiency in the products supported by maintaining applicable technical certifications
-Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction
-Demonstrate excellent oral and written communication skills

Required Technical and Professional Expertise
• Bachelor’s Degree in Engineering Computing or Computer Science.
• At least 2-years experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting
• At least 2-years experience in Problem-solving technical software issues
• At least 1-years experience in Computer Networks and Communications
• At least 1-years experience in OpenShift Container Platform/Kubernetes/Docker
• English: Fluent

Preferred Technical and Professional Expertise
Bachelors degree in Computer Science/Networks & Communications or other related fields.
• Preferably 2-years experience with software product support
• Preferably 2-year experience with OpenShift Container Platform/Kubernetes/Docker.