IBM z/OS Technical Support Professional
Company
IBM
Location
IN Bangalore
Type
Full Time
Job Description
As an IBM z/OS Technical Support Professional you will be part of a team that provides world class technical support for IBM Z software and solutions.
Your Role and Responsibilities
In this role you will provide technical support assistance to IBM clients using problem determination and problem source identification skills in z/OS. This includes reading/analysis of code as well as a review of memory dumps logs and traces. In addition to technical skills in your IBM Z component you will use your communication skills to directly interface with some of IBM’s largest customers. In doing so you will be forming action plans and collaborating with the customer as well as other IBM teams to drive problems to a solution. Problems can take the form of usage/how-to as well as code defects.
After extensive technical and process training our primary role will be to ensure timely response to Client high priority cases. Some off shift and weekends support coverage will be required as the candidate becomes proficient. Initial training will include building deep technical skills and process learning working alongside established and experienced technical professionals. With the deep skills established you will join a team that is dedicated to ensuring that the support agreement terms and response times are met.
You will be responsible for recommending and implementing new improvements to existing technical support tools procedures and processes. You will also be able to make improvements to z/OS products to improve reliability uptime and serviceability. You should exhibit strong problem-solving skills a desire to face new and unique challenges each day and strong communication skills. You should be willing to learn the ins-and-outs of your z/OS component as well as general IBM Z architecture skills. You should have strong knowledge of at least one programming language and be open to learning new languages that are unique to the IBM Z environment.
Required Technical and Professional Expertise
Bachelor’s degree in Computer Science Computer Engineering Electrical Engineering Math Science or related field and/or equivalent experience.
- Excellent English communication skills (verbal and written)
- Acting in a respectful and professional manner to represent IBM to its high-profile clients
- Working in high pressure dynamic situations with a large degree of autonomy
- Being agile and open-minded to quickly adapt to procedures and tools required for the position
- Focused and results orientated with commitment to accuracy and attention to details
- Excellent organizational analytical and problem determination/solving skills
- z/OS assembler or PL/X SVC dump debugging experience
- Knowledge or experience working with one or more of:
- Operating system administration command usage or troubleshooting
- Operating system internals (e.g. kernel file system networking client-server performance)
- Programming and scripting languages (e.g. C Java Python or Shell)
- Data Structure concepts and algorithms
Preferred Technical and Professional Expertise
- z/OS support development test or system programming experience
- Client facing technical support professional experience
- Experiences working with a global team
Date Posted
10/22/2024
Views
0
Similar Jobs
Business Analyst - Elite Software Automation
Views in the last 30 days - 0
Elite Software Automation ESA is a boutique consulting firm that specializes in process optimization custom systems and automations for established hi...
View DetailsCustomer Care & Sales Specialist - Loop Support
Views in the last 30 days - 0
Loop Support specializes in connecting businesses with exceptional customer care specialists They value smart kindhearted professionals who love to le...
View DetailsInsurance Placement Consultant - World Insurance Associates LLC
Views in the last 30 days - 0
World Insurance Associates founded in 2011 is a rapidly growing insurance broker in the US with over 2200 employees in 260 offices They specialize in ...
View DetailsMarket Development Specialist - Spectrum
Views in the last 30 days - 0
Spectrum is seeking an outgoing professional for a financially rewarding job as a Market Development Specialist The role involves acquiring new custom...
View DetailsMajor Account Manager - Arista Channels
Views in the last 30 days - 0
Arista Networks is a leading company in datadriven clienttocloud networking known for its innovation in cloud computing AI and softwaredefined network...
View DetailsAngular Developer Consultant (Nearshore Hourly) - Bitovi
Views in the last 30 days - 0
Bitovi is seeking an experienced Angular Developer Consultant with 5 years of professional experience in developing singlepage applications The role i...
View Details