IBMi Systems Administrator

Service Express is looking for a talented professional who wants the opportunity to serve as a IBMi Administrator for our organization. This role will join a well-established global team.

The IBMi Administrator will provide 2nd and 3rd level support to customers and client personnel as part of the services covered by services and software support contracts; provide assistance in the use of OS400 and virtualisation technology throughout the organisation; and ongoing support for the Sales and Services teams. 

Here’s what this position is all about:

• Own & manage OS400 2nd level and 3rd level technical support issues through to successful completion. 
• Own & manage customer transitions activities to a defined process and to successful completion. 
• Attend customer meetings and provide OS400 technical solutions to deliver contracted services 
• Creation of high level solution designs. 
• Ongoing support for Client Services Team in delivering contracted services. 
• Provide assistance and support to customers and client personnel as part of the services covered by contracted services and Software support contracts. 
• Provide assistance to internal and external personnel in the use of OS400 and virtualisation technology throughout the organisation as directed by the IBMi Technical Lead. 

• Provide assistance to internal sales staff in pre and post sales activities as it relates to the provision of OS400 support services. 
• Provide iSeries Professional services to customers when required. 
• Maintain currency with OS400 enhancements and emerging technologies. 
• Assist with performing Disaster Recovery testing or full invocation for customers when required. 
• Resolving support calls and attending customer sites as appropriate. 
• Provide 2nd and 3rd level support to all contracted services customers. 
• Ensure the implementation of best practice and compliance with internal procedures, routines and protocol including security, safety and regulatory. 
• High Availability customer consultation, Installation, Setup and configuration for Quick/edd & Mimix software applications 
• Ensure change control process is followed for all changes to customer systems. 
• Attend customer sites when required in pre-sales OS400 technical environment with the ability to demonstrate OS400 knowledge to the customer 
• Ensure OS400 knowledge is communicated throughout the team to improve all round knowledge of team and other contracted services customers. 
• Assist/train operational staff with any OS400 questions raised. 
• Undertake any training courses as discussed and agreed in order to ensure up to date knowledge for OS400 platform 
• Ability to automate iSeries systems with Systems Management software. 
• Attend any seminars or presentations that will assist with OS400 daily role in improving the efficiency of the IBMi  team. 
• Assist and work with Service Delivery Managers to provide OS400 technical knowledge to customers when required. 
• Provide out of hours on call support for OS400 support for contracted services & software support 24/7 on a rota basis. 
• Liaise and work with iSeries hardware engineers for guidance on hardware. 
• Undertake other related tasks as requested by the iSeries Technical Lead. 

What we are hoping you can bring to the Service Express team...

• Proven experience in OS400 technical skills - V5R3, V5R4, V6R1, V7R1, V7R2, V7R3, V7R4 
• Knowledge of High Availability (Mimix, iCluster & Quick/EDD) 
• Systems Management Software/iSeries configuration & Automation skills 
• Knowledge of Power systems hardware 
• Knowledge of external storage/SAN integration knowledge to the Power systems 
• iSeries Capacity Planning skills 
• High level of CL Programming skills 
• Excellent IBMi Performance Analysis Skills (iDoctor DBMON desirable) 
• High level of IBMi security knowledge 
• Exceptional  knowledge  of LPAR & HMC  
• IBMi LPAR System builds using native O/S commands and BRMS 
• Good knowledge of OS400 backup software applications including BRMS 
• OS400 troubleshooting skills including O/S upgrades & PTF management 
• Maintain current market knowledge for iSeries platform 
• Good knowledge and experienced in the use of standard MS Office applications 
• Ability to produce technical documents & procedures to a high standard 
• IBM certifications desirable

We Offer:

• Salary from $85,000-$120,000 dependent on experience
• Remote opportunity
• On-call rotation - 1 in every 9
• Workplace flexibility that empowers our employees
• Personal growth and advancement opportunities
• Paid volunteer hours and birthday off
• Several health insurance offerings that start on day one
• 50% health club membership reimbursement
• Company 401k match

#LI-REMOTE