ICAM Integrations Lead

The ICAM Integrations Lead builds positive relationships with federal agency clients and other stakeholder. You’ll be the assigned clients’ first point of contact, onboarding new users to our Identity, Credential & Access Management (ICAM) solutions, driving customer satisfaction and continuously improving our processes.

To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines. Experience with operating in political and multi-stakeholder environments is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you.

Responsibilities:

• Engage with client stakeholders - application owners, security officers, business owners and others – on their target state capabilities and how ICAM solutions can help with that
• Drive the intake management process for those stakeholders, making sure application migration and other technical improvements run smooth and predictable
• Create and improve intake management processes and artifacts, including application owner questionnaires, business cases, security documentation, demos and roadmaps
• Foster positive relationships with our customers as their primary point of contact, and deliver continuous program performance feedback to internal and external stakeholders
• Manage a technical team consisting of engineers and integration testers
• Address customer issues with speed and efficiency
• Prepare reports, dashboards and other artifacts on program performance
• Set goals and plan quarterly assessments to find areas for improvement in customer engagement
• Handle any inquiries from clients and direct them to the proper resource for additional in-depth information
• Offer suggestions and direction on how to enhance client engagement and create enduring partnerships
• Thorough understanding of authentication protocols (e.g., OIDC, SAML, Kerberos, LDAP)
• Ability to develop and manage progress of an integrated master schedule for applications to perform integrations in lower environments, test and validate changes, communicate changes to users and stakeholders, and deploy to production

Qualifications:

• Outstanding level of organization and attention to detail is required to effectively serve multiple internal and external stakeholders at the same time, ensuring all meet their objectives
• Project management experience
• Proficient in MS Office and Agile project management software
• Strong customer-oriented approach
• Excellent verbal and written communication abilities
• Problem-solving aptitude
• US citizenship required