ICQA Regional Support Specialist

Title: ICQA Regional Support Specialist

Hours/Shift: 8:00am-4:30pm Monday-Friday (may change due to travel)

Location: Dallas, TX

If you're looking to be at the forefront of disrupting the ecommerce industry, wanting to make

your mark and be continuously challenged to grow, your time has come.

ShipBob is recognized as #1 on Crain's 2020 "Fast 50" list of the fastest-growing companies in

Chicago & Inc.5000 top 500 companies with the most proven track records. With this growth, we

are looking for top talent to help us reach the next level.

Role Description:

This is an incredibly important position that helps to monitor inventory activities at

applicable Regional FC's, including partner SFN centers, while allowing all existing ICQA team members to remain focused on their day-to-day responsibilities. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients' needs while maintaining sustainable growth and scalability from an operations perspective.

About Us:

ShipBob is a tech enabled 3PL that partners with over 5,200+ e-commerce businesses to help

them be more successful online. We offer a full suite of fulfillment solutions for our merchants,

including the ability to improve their transit times, shipping costs and deliver best in class

experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders

shipped on time, our merchants can count on us to deliver excellent service.

ShipBob's growing fulfillment network is powered by our proprietary technology and acts as a

back office for logistics, providing merchants with full visibility into orders, inventory levels in real

time, and access to advanced analytics, over 27 integrations and data reporting.

As one of the fastest growing tech companies in Chicago with over $330M+ raised from

blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and

SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the

industry. To help us meet this standard, we are scaling our entire team and looking for people

who share our core values and have an entrepreneurial mindset.

About You:

At ShipBob, we're looking for individuals who embody our core values:• Be Mission-Driven. We want team members that are passionate about helping

entrepreneurs improve their business, and bring that passion every day.• Be Humble. We have ambitious goals, and our team members understand that success

or failure depends on us working together and leaving egos at the door.• Be Resilient. Logistics is a complicated business. So is software. We value team

members that never give up and keep iterating until a problem is solved.• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to

complex problems. We fall in love with the problem, not our "favorite" solution.

What You'll Do:• Investigate inventory discrepancies reported by the Operations team.• Perform physical inventory cycle counts, answer Jira tickets within SLA and reconcile inventory variances.• Communicate updates and relay important operational information about clients directly

to ICQA AM in the SIC centers and Regional ICQA Manager for SFN centers.• Play a pivotal role in understanding the root cause of inventory adjustments and

participate in efforts to correct.• Vocalize concerns around inventory practices and help to identify areas of opportunity in day to day processes.• Provide support coverage and/or ICQA training at any FC needed within your assigned region.

Expectations:• Proficient in cycle counting and inventory control processes according to written SOP's.• Perform Root Cause Analysis around inventory discrepancies and review findings with

ICQA Lead.• Ensure inventory variances are researched and resolved in a timely manner, allowing

fulfillment of outbound orders.• Meet all SLA's for Jira tickets, and all other ICQA Metric goals. • Your home location will be set by your Regional Manager and at times you will be required to travel (air/ vehicle) to partner SFN sites in your region to help support ICQA functions.

What You'll Bring To The Table:• Demonstrates the ability to quickly adapt to changing conditions and solve problems

immediately.• Ability to determine inventory discrepancies, perform physical inventory cycle counts,

and reconcile inventory variances.• Ability to work without direct supervision.• Possesses effective written and verbal communication skills; displays reading

comprehension skills.• Displays the ability to multitask and handle multiple issues at the same time without

stress.• Displays attention to details.• Ability to lift 40lbs without any health limitations.• Able to stand and walk continuously during and up to an 8-10hr shift.• Able to bend, stoop, reach above, and push/pull frequently.• May be required to flex into other departments for support as needed.

We recognize that people come with a wealth of experience and talent beyond just the technical

requirements of a job. If your experience is close to what you see listed here, please still

consider applying. Diversity of experience and skills combined with passion is a key to

innovation and excellence; therefore, we encourage people from all backgrounds to apply to our

Positions.