ICT Engineer - Contact center operations

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

We`re team of LAN (Local Area Network) and WLAN (Wireless Local Area Network) experts who provide the best services for our customers. We are currently looking for a new member of our team – ICT Administrator III. You will independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) to maintain service to customers according to given quality KPIs (Key Performance Indicators) and internal processes (INM, CHM, PRM, DOM). 2nd and 3rd level environment. 

WHAT WILL YOU DO?

• Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s.
• Propose and perform regular inspections and improvement recommendations .
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Identify weaknesses in used processes and eliminate them following industry and internal standards.
• Plan, implement and maintain a stable technical infrastructure to support organization’s business.
• Serve as technical lead to provide clear and comprehensive release and deployment plans.

Qualifications

YOU WILL SUCCEED IF YOU:

• Finished Masters Education 
• Are fluent in English language (B2 level) and knowledge of German Language (B2 level) is an advantage 
• Have minimum 3 years’ experience in ICT Application Operation & Management 
• Are Network and Cloud enthusiast 
• Are expert in Windows and Linux 
• Have Recording solution e.g. NICE – advantage 
• Have an experience with Session boarder controller - advantage 
• Have analytical thinking and effective communication skills 
• Are a Team player with experience to share knowledge with team 
• If you are open to provide on-call duties (Where you will independently solve and troubleshoot of incidents and errors withing defined expertise.

Additional Information

WHY SHOULD YOU CHOOSE US?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1300€ /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.