Identity and Access Management (IAM) Administrator

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

The IAM Administrator will be responsible for managing and maintaining the identity and access control systems that safeguard the organization's sensitive data and resources.

What does a day in the life as IAM Administrator look like?

• Design, implement, and maintain IAM solutions, including identity lifecycle management, access provisioning, role-based access control (RBAC), and single sign-on (SSO) technologies
• Develop and enforce IAM policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices
• Administer user accounts, groups, and roles across multiple systems and platforms, ensuring appropriate access levels and permissions are assigned based on job roles and responsibilities
• Monitor and audit user access activities, identifying and investigating unauthorized access attempts or suspicious behavior
• Collaborate with internal stakeholders, including IT security, compliance, and business units, to assess access requirements and implement effective access control measures
• Provide support and troubleshooting assistance to end users regarding access-related issues, resolving incidents and implementing solutions in a timely manner
• Perform regular reviews and audits of user access rights and entitlements, identifying and remedying any discrepancies or violations
• Participate in IAM-related projects, including system upgrades, migrations, and integrations, ensuring successful implementation and minimal disruption to business operations
• Document IAM configurations, procedures, and policies, and provide training and guidance to internal stakeholders as needed
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications for a IAM Administrator?

• Bachelor's degree in computer science, information technology, or a related field or equivalent work experience
• 2 or more years of experience working in IAM administration role or related role
• Strong understanding of IAM concepts and principles, including authentication, authorization, and access control mechanisms
• Experience with IAM tools and technologies, such as Active Directory, G-Suite/Workspace, Azure Active Directory, Okta, Ping Identity, SailPoint, or similar platforms
• Excellent analytical and problem-solving skills, with the ability to troubleshoot and resolve complex access-related issues
• Strong communication skills, both verbal and written. With the ability to present complex technical information to non-technical stakeholders

Nice-to-have qualifications:

• Familiarity with directory services, LDAP, SAML, OAuth, and other authentication protocols and standards
• Relevant certifications (e.g., Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Identity and Access Manager (CIAM)

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.