IDN Business Manager (Nashville, TN or Remote)

Job Title
IDN Business Manager (Nashville, TN or Remote)

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

In this role, you have the opportunity to

Looking at the challenges the world is facing today Philips' purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

You are responsible for

Managerial responsibilities (Managerial Courage, Command Skills, and Others)

• Lead and cultivate a culture of Philips values and integrity
• Communicates our IDN business strategy and provide linkage to field teams work and accountability
• Create a work team environment across different work teams and groups in Philips to foster common purpose focusing on customer satisfaction and to drive increased productivity.
• Understand and utilize motivational tools to drive, desired team, region, and zone behaviors and results. (examples: Simplicity Rewards, Communication Plans, Special Assignments)

Customer Ownership (Customer Focus, Composure, Negotiating, Business Acumen)

• Own and drive business strategy and results
• Develop and implement IDN service strategy to achieve customer loyalty
• Manage customer relationships and effectively partner with sales counterparts
• Lead the transition from break-fix operating model to customer solution focused operating model

Operational Management (Drive for Results, Business Acumen, Decision Quality)

• Own and drive operational performance and compliance
• Develop and drive change initiatives as required to improve efficiencies, productivity, and the execution of business commitments
• Deliver crucial Philips communications through Corporate IDN channels
• Drive accountability of operational metrics

Financial Accountability (Drive for Results, Business Acumen, Decision Quality)

• Owns and drives financial business results for the IDN business
• Develop strategy by driving growth and productivity with the highest level of integrity
• Works cross-functionally to manage risks and identify growth opportunities (eg. Install base, Multi-Vendor, PMCC, US, leverage CCTs)

You are a part of

That drives productivity, profitability, and the customer experience by collaborating with global business units to champion change and increase product reliability.

To succeed in this role, you should have the following skills and experience

• Bachelor's degree, required, or equivalent
• Salesforce experience strongly desired
• 5+ years of customer facing / interaction experience within a healthcare setting required; experience as a Regional Service Manager background, ideal
• 5+ years experience and understanding of Healthcare Radiology / Medical Imaging equipment, required
• Very strong collaboration and listening skills; paired with clear and concise communication skills
• Strong interpersonal skills with the ability to interact professionally with customers, Philips management, peers and non-team members
• Proven track record in building and maintaining customer relationships
• Presentation skills and ability to speak in front of a medium sized audience as well as facilitate a customer meeting
• Effective analytical, troubleshooting, problem-solving, critical thinking, organization, project management, and priority setting skills
• Ability to work cohesively and effectively across teams, departments, and businesses at all levels of an organization
• Able to make decisions using sound judgment, operate independently, and take the initiative
• Ability to establish and maintain relationships with customers. Ability to diffuse tense situations.
• Experience resolving customer escalations related to technical equipment issues, preferably medical imaging system products
• Attention to detail, ability to multi-task and work in a fast-paced environment
• Self-motivated and self-directed. Normally receives little instruction on day-to-day work and general instructions on new assignments. Able to work under deadlines and time constraints.
• Willing to flex hours depending on the time zones supporting
• Advanced Proficiency in Microsoft office suite including Word, Excel, Outlook, and PowerPoint.
• Up to 40% travel is required.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa. Company relocation benefits will not be provided for this position.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Opportunity Employer/Disabled/Veteran