IKC Helpdesk

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
Location: Ft. Meade MD
KC Help Desk supporting the DISA Data Catalog Consulting Services Team with the resolving and escalating issues related to IBM Knowledge Catalog (IKC).

• Help Desk support is responsible for:
• Troubleshooting issues related to the DISA Data Catalog supported by IKC on both NIPR (IL 5) and SIPR (IL 6)
• Providing access to new users in IKC
• Escalating issues and working with the IKC support team as necessary
• Supporting upgrades of the software
• Should be able to work on site from Fort Meade MD when required.
• ** This position requires the ability to obtain a Secret Security clearance or higher (US Citizenship is required) ***
  

Required Technical and Professional Expertise

• Experience with IKC (2 years) • Working knowledge of active development (1 year) •
• Required Certification: Security + Certification
• Clearance :
  • Ability to obtain and maintain a Secret Security clearance or higher (US Citizenship required).

Preferred Technical and Professional Expertise

• Python
• Data Engineering
• Data Quality
• Knowledge of OpenShift and Cloud Pak for Data (CP4D)