IMAC Coordinator

Are you someone that loves to work cross functionally with many different teams? Are you passionate about building and maintaining relationships with customers, peers and support partners? Do you have exceptional written and oral communication skills, with a strong attention to detail? Then you may be Fivesky's next IMAC Coordinator.

Who you are:

• ServiceNow ticket/task management and assignment
• Oversight of tasks assigned to other groups (internal and vendor)
• Perform tasks specific to Coordinators, such as tracking of assets, validating encryption, etc.
• Provide constant feedback of knowledge articles, for both accuracy and completeness
• Ability to follow technical and procedural documentation. Monitor, manage team’s central mailbox
• Identify gaps and process improvement opportunities.
• Assist in testing for automated workflows and integrations with other systems
• Communication both verbal and written with requestors (internal customers) and support teams
• Ability to troubleshoot and handle escalations and expedite requests

What you will do:

• Working knowledge of ServiceNow (or similar) ticketing system
• Proficiency in Microsoft Office Suite (Excel, Word, etc.) is required
• Proficiency in Microsoft Visual Basic (macros)
• Strong organizational skills
• Strong time management skills
• Strong analytical skills
• Strong interpersonal, written and oral communication skills, attention to detail
• Strong customer service orientation
• Basic understanding of Tableau
• Ability to present ideas and solutions in user-friendly language
• Ability to build and maintain relationships with customers, peers and support partners
• 3+ years of experience in technology support functions
• Experience working in a team-oriented, collaborative environment

It would be awesome if you had some experience in:

• Financial industry experience

At Fivesky, our employees are our greatest asset and the focal point around which we operate; therefore, we always want the best for our employees. In addition to offering competitive compensation plans and long-term career opportunities, we offer an attractive mix of benefit plans to our employees that include provisions for vacation, holiday pay, and sick days.

Fivesky is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

This is a full-time, direct employment opportunity in Alpharetta, GA. Salary is open based on experience and qualifications.

(FS-RID-0651)