Implementation Analyst

ELLKAY is a nationwide leader in healthcare connectivity, providing innovative, customizable solutions and unparalleled services for over a decade. We empower diagnostic laboratories, PM/EMR vendors, ACO and HIE companies, hospitals, and other healthcare organizations with cutting-edge technologies and solutions that improve their bottom lines.

Our 'Client-first' focus has made ELLKAY one of the most respected healthcare IT companies in the nation. We value our clients and believe that strong relationships are the foundation for a strong company, and we're dedicated to providing connectivity to the healthcare industry.

We deal with medical data and we take our work very seriously, but not ourselves. If you're a smart, hard-working, dedicated individual who thrives in a laidback, friendly work environment, ELLKAY may be the place for you. We're committed to attracting good people who are passionate about the work they do.

ELLKAY was founded over a decade ago on the values of innovation, efficiency, and service created in a collaborative work culture. As we have grown, we are proud to still possess the same energy and passion for what we do. We strive to provide exceptional customer experiences to our clients, which begins with first employing amazing people. ELLKAY is proud to maintain a high-quality, innovative, and diverse workforce.

Job description:

This is a full-time exempt position responsible for the implementation-related activities for the Connectivity Operations-Outreach Department. The Implementation Analyst is responsible to work directly with our client's Lab and LIS resources. During the implementation, the analyst is building strong relationships with the client, as well as an in-depth understanding of their outreach needs and workflows. This individual will possess a strong, broad Lab/IT background including knowledge of software implementation processes.

Essential Duties and Responsibilities:

• Implement the CareEvolve application based on defined scope and business requirements for the project
• Configure the CareEvolve application to meet business and workflow requirements
• Test and troubleshoot application issues and settings
• Coordinate new work with internal and external resources
• Monitor, analyze, and advise on testing of application fixes and upgrades
• Ensure change management practices are followed for any modifications to requirements and the application
• Escalate to Management if new scope is identified during implementation
• Train client on application and workflows
• Provide post-implementation support and functional abilities to assist the Operations Teams
• Work collaboratively with the management team to assist them in managing priorities, resources, and cross project dependencies.

Qualifications:

• Experience in Lab/HIT
• Excellent oral and written communication skills
• Ability to communicate professionally with people at all levels of the organization
• Ability to exercise effective decision-making in a fast-paced environment
• Experience and knowledge of clinical laboratory processes, environments, and workflows
• Strong analytical, problem-solving, and critical thinking skills
• Ability to handle multiple tasks at one time while maintaining a high degree of quality and accuracy
• Ability to exercise effective decision-making in a fast-paced environment
• Knowledge of standard healthcare electronic message formats (e.g., HL7, XML, CSV, etc.)
• Knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, Access)
• Bachelor's degree from an accredited college or university required
• Background in Computer Science, Information Technology, or Business preferred

Benefits:

ELLKAY offers a comprehensive and competitive benefit package that starts day one!

Including:

• A Competitive salary
• 401k w/ matching - once eligibility is met
• Work/life balance
• Paid Volunteer Program
• Flexible working hours
• Unlimited PTO
• Remote work options
• Employee Discounts
• Parental Leave

Our awesome culture includes:

• Working with talented, collaborative, and friendly people who love what they do
• Professional growth within
• Innovation environment
• On site in HQ Free daily lunches

Additional information

This is a full-time position for our HQ located in Elmwood Park, NJ. Remote work may be available within the US.

For more information on our company, visit www.ELLKAY.com.

ELLKAY LLC is a Smoke-Free Workplace.

ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.