Implementation Analyst - Group

Job Description

This is a hybrid role working partially in-office and partially from home.

At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.

The Implementation Analyst serves as a liaison between the client and internal partners during the plan implementation for Group Insurance products (dental, vision, and hearing). This position implements the new accounts, provides day-to-day operations, assist with training, and communicates with all stakeholders. This role will facilitate complex implementation and administrative tasks for key accounts, broker blocks, marketing, and partnering arrangements.

What you do

• Collaborate with internal and external parties on plan implementation, RFPs, and solving issues that arise
• Coordinate the initial implementation of plans ensuring quality to build long-term loyalty
• Support and coordinate with the sales team on new accounts; provide strong hand-offs for ongoing service responsibilities to ensure that commitments are delivered on as promised
• Advocate the implementation process to internal and external parties
• Own timely, professional, and accurate resolutions to client concerns, questions, and problems possibly during high stress situations
• Drive client service initiatives including process improvement to enhance client experience
• Maintain risk awareness and regulatory knowledge
• Collaborate to ensure training programs are developed for field and internal associates
• Collaborate with compliance to provide leadership on regulatory changes and requirements
• Conduct presentations to externals customers/brokers as needed
• Manage and track departmental metrics and workload management processes
• Work closely with department management and supervisor teams
• Other duties as assigned

What you bring

• Bachelor's Degree or equivalent experience in Business-related field required
• 1-3 years of related experience required
• Excellent Customer Service skills (written and verbal)
• Advanced Excel experience
• Analytical and organization skills are very important
• Must be self-motivated

What we offer

• Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
• Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers.
• We're committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities.
• A total rewards package with all the comprehensive health and welfare benefits you'd expect, including competitive pay and incentives, 401(k), flexible work schedules and time off to care for yourself and others.
• Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, training, and career development opportunities.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

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