Implementation Analyst II - Atlanta, GA

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Title: Implementation Analyst

Location: Atlanta, GA

Responsibilities• Manage communications for the team through email and phone• Serve as point of contact for field techs• Triage escalations and assign to team members where appropriate• Record and update all necessary reports and systems used to manage end to end process• Manage outbound communication to techs • Ability to effectively transition from daily, routine tasks to urgent, immediate tasks and back again with ease• Participate actively on a dynamic team and look for opportunities to help co-workers• Strong communication skills with NCR team members

Qualifications & Experience• Bachelor's degree or IT equivalent work experience• Fluent in English• Excellent organizational and communication skills, verbal, and writing• Experience with MS Office bundle• Able to manage time effectively and can work independently• Adaptable to changes with a sense of urgency and works well with a team/ key team members• Detailed, focused, and well-organized; able to handle multiple assignments at hand• Willing to work non-standard business hours

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.