Implementation Analyst Intermediate (Remote)

About our Team

As part of the Customer Success Team, your focus will be on delighting ClinicalPath customers throughout the implementation process. Our 12-person team provides technical services, coaching and support for live customers, and a dedicated implementation team to onboard new customers. We are collaborative, fun and supportive, with a focus on helping each other and continually innovating to better help our customers.

About the Role

Responsible for the successful implementation of Elsevier's ClinicalPath, an oncology decision support software used by cancer centers across the country. You will be customer facing, including significant interaction with technical/IT resources, administrative leadership, and physician leadership.

Responsibilities

• Functioning as the project manager and the customer's primary point of contact for multiple high-complexity projects simultaneously, with a high degree of organization and attention to detail.
• Leading weekly customer project calls by preparing agendas, organizing project plans/task lists, facilitating meetings, sending meeting minutes and completing action items.
• Supporting technical resources to ensure project remains on track with connectivity, interface and integration work.
• Coordinating and performing virtual training with oncologists, nurses, pharmacists and other cancer center staff.
• Developing technical and clinical expertise necessary to supporting customer implementations, including technical architecture, product functionality, integration capabilities, as well as healthcare and oncology.

Requirements

• Experience managing complex projects, preferably in a software or healthcare setting.
• Ability to learn new skills and assimilate new knowledge quickly.
• Excellent written and oral communication skills.
• Ability to build and foster strong relationships.
• Exceptional time management and organizational skills, with a high attention to detail.
• Ability to travel (20% or less).

Work in a way that works for you

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Comprehensive, multi-carrier health plan benefits
• Disability insurance
• Dependent Care and Commuter Spending Accounts
• Life and Accident Insurance
• Retirement Benefits (Salary Investment Plan/Employer Stock Purchase Plan)
• Modern Family Benefits, including adoption and surrogacy

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Are you ready to help us progress science and health? Our technology leads to innovation, so join a forward-thinking digital business that is tackling world-scale challenges and align your ambitions with our passion for driving global knowledge-sharing.

"Don't meet every single requirement? Studies have shown that women, people of color and people with disabilities are less likely to apply to jobs unless they meet every single qualification. At Elsevier, we are dedicated to building a diverse, inclusive and authentic workplace therefore if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles!"

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [email protected] or if you are based in the US you may also contact us on 1.855.833.5120.

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