Implementation Associate

About Us:

CureMD excels in providing advanced tools and technologies that empower healthcare professionals to make informed decisions about patient care. Our state-of-the-art solutions harness the power of data analytics, artificial intelligence, and machine learning to analyze patient information, decipher patterns, and render actionable insights. These advanced technologies equip physicians with profound insights into each patient's health, enabling them to formulate precise diagnoses, implement highly effective treatment strategies, and deliver top-quality care with ease

Job Overview:

Implementation Associates are primarily responsible for delivering all necessary end-user training and supporting implementation projects in close collaboration with senior implementation staff. This role focuses on achieving and maintaining expert-level proficiency on CureMD's full suite of products and transferring workflow specific knowledge to all end users involved in respective implementation projects. The ideal candidate will possess excellent oral and written communications skills, hands on experience or familiarity with electronic health record systems, strong rapport building abilities, and a true affinity for teaching and training. This is a full-time position requiring up to 40% travel.

Essential Job Responsibilities:

• Develop and conduct high quality remote or in person training sessions with new and existing clients
• Assess individual and group training needs and effectively customize training agendas and content to target and address areas of concern
• Ensure that customers achieve training objectives within set timelines
• Perform issue identification, escalation, and resolution for issues encountered during the implementation process
• Update training materials to incorporate new product features
• Conduct demonstrations to familiarize customers with new product features
• Travel nationally to deliver onsite training and go-live support
• Perform system configurations and customizations as needed in collaboration with implementation project managers
• Complete assigned project deliverables and provide additional support to project managers as needed
• Continually identify and define operational issues of our clients and best configure the system to remedy such issues
• Document customer feature requests for product development
• Actively participate in the improvement of training programs and materials

Required Qualifications:

• Minimum of Bachelor's Degree (Healthcare Administration, Business, Engineering, Computer Science, or Communications preferred)
• Experience in EMR/EHR training or implementation is a plus
• Working knowledge of physician billing, clinical, and operational workflows for both in-patient and out-patient settings is a plus
• Experience working as a transcribe in a medical practice is a plus
• Sound analytical and problem solving skills
• Strong computer literacy and the comfort, ability, and desire to advance technical knowledge and understand industry standards
• Excellent verbal and written communication skills
• Willingness to travel nationally up to 40% of the time

Compensation and Benefits:

• Competitive Base salary ranging from $60k-$74K
• Low-cost health benefits (Medical, Dental, Vision, and Ancillary)
• Competitive PTO package
• 100% 401K company matches up to 4% of the base salary.
• Industry best Learning and Development programs.
• Entrepreneurial culture with opportunities for growth and development

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