Implementation Associate

About Employer Direct Healthcare

Employer Direct Healthcare is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better.

About You:

• You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

Implementation Associate

Our Implementation Project Manager will provide client implementation support within the Operations group across the team's various goals, initiatives, projects, and day to day functions. Key responsibilities will be assisting in client implementations, monitoring and maintenance of third-party integrations, development of scalable processes, ensuring adherence to operational standards, and helping enhance our operational framework and documentation. The successful associate will have a strong sense of urgency and ownership to drive projects to completion and be successful in a collaborative environment. Communication skills are critical, as well as the ability to quantify and manage all aspects of a project, balancing all key stakeholder's needs.

Responsibilities & Duties:

• Identify opportunities for innovation, efficiency, and consistency within department and cross-functionally as appropriate.
• Collaborate cross-functionally with different departments in support of successful implementation execution.
• Provide regular input to the Sr. Manager, Client Implementations on process improvements and best practices.
• Support development of key Operational improvement projects and initiatives.
• Implementation Hub - Clients: status aggregation, guidance, tracking, and communication. Internal & external resource for the implementation process.
• Facilitate internal & external meetings and presentations to provide status updates and make decisions relative to client setup.
• Process documentation - document stakeholders, purpose, systems, data & procedural dependencies, inputs & outputs, and process flows.
• Develop external documents and guides.
• Project and Change Management: confirm all requirements are gathered, established processes are followed, track workstreams from set up to completion.
• Develop and maintain external facing EDH documents and guides.

Requirements

• Bachelor's degree required
• Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
• 3-5 year's experience in project management life cycle
• Ability to perform successfully in a high-pressure, fast-paced working environment
• Excellent problem solving and decision-making skills
• Solid organizational skills, including attention to detail and ability to multi-task
• Excellent verbal and written communication skills
• Proficient in MS Office suite. Excel proficiency strongly desired

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

LOCATION: Dallas, TX- Potential Hybrid Schedule