Implementation Associate

First Things First - What We Can Offer You

• Ground-breaking parental leave program
• Up to 4 weeks' annual "Work from Anywhere" benefit
• Second-to-none product training
• Opportunities for growth, development and career progression
• Fun team camaraderie and events
• Paid volunteer leave days
• Public holiday exchange
• And a range of other fantastic benefits!

The Job

The Implementation Associate will be responsible for delivering additional training and design & data services to Simpro clients. The role requires engaging with customers to strategically plan and document training based on their needs, utilizing Salesforce to ensure effective communication and documentation. The ideal candidate will be detail-oriented, with excellent communication skills, and eager to contribute to both customer satisfaction and internal team success.

What You’ll Do

• Training: Deliver additional training/workshops to Simpro clients, consult with them to ensure training is well-planned and documented according to their needs, and use Salesforce to keep track of communication.

• Multi-Company Sharing Options Discussion: Work with customers to set up Simpro Premium build for separate business entities that may or may not share information across companies, franchises, branches or divisions.

• BI Reporting and Training: Provide training and build BI reports for both internal and external stakeholders.

• Form Design: Design client forms and documents, 

• Data Management: Provide data import services for clients, and build processes to generate data from external sources like emails and documents.

• Digital Forms Training: Create and provide training/workshops on Simpro Digital Forms, and develop eForm templates for stakeholders.

• Salesforce Updates: Maintain up-to-date notes in Salesforce regarding communications with customers and stakeholders.

• Team Support and Education: Assist in training, educate new hires and existing staff on processes and procedures.

• Communication and Collaboration: Share information with team members about setup, implementation, customer support, priorities, timelines, and issues. Participate in regular meetings to improve communication and training efficiency.

• Process Improvement: Escalate non-conformance areas to management and suggest improvements for practices, systems, or processes.

• Calendar Management: Keep calendars updated in Salesforce and Google Calendar for planning, customer appointments, and training sessions.

• Additional Tasks: Complete any other tasks assigned by your Manager.

What You’ll Bring

• Strong communication and interpersonal skills.

• Experience with Salesforce or similar CRM systems highly desirable

• Ability to manage multiple projects and tasks simultaneously.

• Analytical thinking and problem-solving skills.

• Experience with BI tools and data management is a plus.

• Strong organizational skills and attention to detail.

Core values required of all Simpro employees:

While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and Simpro compatibility. Our culture and core values are very important to us:

We Are One Team

We Own It

We Innovate

We Care

We Have Fun

We Understand

Simpro is an equal opportunity employer, with a best-of-class onboarding program and a very supportive team environment. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .

Visit simprogroup.com/au/company/careers to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

*Please note, no agencies will be accepted in the recruitment of this role.