Implementation Client Consultant

Paylocity is an equal opportunity employer.
When you feel like you belong, work is no longer work - it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we're doing just that. Join us as we develop strategies for change and transform the trajectory of your career!
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
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Position Overview
Has full responsibility for the Implementation Experience of Paylocity's largest, most complex clients as the subject matter expert. Effectively and efficiently deploy Paylocity software to our customers working as a key member of the Implementation team and support customers during Implementation primarily onsite at the client location, with remote capabilities. Areas of focus include teaching our Client Admins/End Users how to effectively utilize and administer their Paylocity products and applications and guide clients/end users through milestones & first payroll process. In addition, responsible for a key piece of large client retention efforts as well as prospect activity.
Primary Responsibilities
Travel 50-75% required. Occasional travel on weekends.

• Responsible for a seamless onboarding experience for complex clients and their extended organization while onsite - potential to be in front of large groups of individuals (supervisors or end users) and responsible for an effective adoption of PCTY products
• Assist in prospective client efforts -both virtual and on site - to understand client needs and deliver solutions with industry leading customer service
• Ability to manage each client's onsite visit - creating/executing agenda specific to client needs, making discretionary decisions where applicable and following up to ensure success
• Lead onsite planning to include in depth, stakeholder huddles to determine client temperature, needs for the visit, and logistical planning
• Support the Implementation Consultant/Project Manager in setup and maintenance of clients in Implementation as needed, typically during high volume and non-travel periods
• Use a project management and consultative approach to promote an integrated implementation across all products
• Facilitate the entry and testing of previous payroll provider data
• Maintain SME level knowledge of Paylocity products and partnerships to ensure clients and their end users realize maximum benefit of our system - main products supported include HR and Payroll, Time and Labor, and Paylocity's HR Product Suite
• Facilitate training efforts, first payroll support, and recovery and retention efforts virtually and on site with new and existing clients of Paylocity
• Identify and document potential improvements to Paylocity procedures such as training, documentation, and system enhancements to increase client and employee retention and satisfaction
• Creating and deliver instructional content as applicable for the client and their end users
• Attend key milestones within Implementation process for clients within the onsite pipeline
• Mentor and coach peers - assist with onboarding of new consultants
• All other duties as assigned

Required

• Bachelor's degree or an equivalent experience
• Minimum 3 years' experience in Payroll, Implementation or as a payroll/HR/Benefits Administrator
• Project Management Experience

Preferred

• Successful experience in escalations and at-risk client retention efforts
• Outstanding QA Track Record
• Proficient in SQL, MS Access or Excel
• Ability to present HR data effectively
• Possesses strong leadership ability

EEO and accessibility Statement
Paylocity is an equal opportunity employer.
Paylocity is committed to the full inclusion of all individuals. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected].
This role can be performed from any office in the US. The pay range for this position is $54,391 - $76,720/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.