Implementation Consultant

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud - the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions.

You will make an impact: 

As the Implementation Consultant, you will be responsible for liaising with our clients and internal stakeholders to align our client's clinical data strategy to tools and functionality within elluminate. You are a savvy pharmaceutical/biotech/CRO professional with an advanced experience in the handling, cleansing or analysis of clinical data. You will have excellent organization skills and are a creative solution-oriented individual. You will have experience with the delivery of technical products and exhibit prowess with analytic data review tools.

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare.

Your day to day: 

• Participate in elluminate implementations by providing business process and product best practices consulting services to support the technical and project management team members
• Provide efficient and effective implementation services for clients, by ensuring appropriate requirements gathering through sound assessment of the clients' elluminate environment and expectations
• Consult in a post-implementation capacity to measure and drive increase in the ROI customers receive from elluminate

• Steer productive elluminate implementation workshops through a consultative process, administer training sessions, if necessary, and provide high-quality support
• Align client clinical data review objectives to functionality in elluminate and deliver gap analysis where applicable
• Collaborate with technical, engineering, product, and project management team members to develop new/enhanced product offerings in alignment with client objectives. Draft specifications and prototypes as needed
• Configure elluminate software to meet the client requirements
• Support elluminate training team in preparation of course materials and delivery of courses

• Assist sales effort to drive new sales by delivering Proof of Concept, Prototypes/Pilots and targeted presentations that fulfill client expectations
• Collaborate with Marketing to develop client specific case studies and share client success
• Participate in development of new processes, best practices, and recommend improvements to all procedures to ensure optimal level of client satisfaction
• Ensure compliance with eClinical Solutions and industry quality standards, guidelines, and procedures
• Other duties as assigned

Take the first step towards your dream career. Here is what we are looking for in this role.

Qualifications:

• Bachelor's degree or equivalent work experience preferred
• Experience in a software development environment is a plus
• 5+ years of experience in Pharmaceutical/Biotechnology/CRO preferred
• Able to think logically to solve complex problems
• Excellent verbal and written communication skills, organizational and time management skills

• Prior management and delivery of technical projects in a professional services environment is a plus
• Self-motivating, able to assume responsibility and work autonomously in a professional manner
• Excellent knowledge of the drug development process and clinical trial execution as they relate to data collection, management, and analytics and reporting
• Solid understanding of database concepts and ability to use data to optimize reporting, data mapping and programming
• Solid analytical and technical skills and experience with analytic software applications (i.e., Spotfire, J-Review, Qlik, Tableau)

• Proficiency in Microsoft Office Applications, specifically MS Project Excel, Visio, PowerPoint, Word
• Proficiency with clinical data review and analytics solutions required

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.