Implementation Consultant

At Gozio, we’re redefining the meaning of patient experience in health systems across the U.S. Our mobile platform offers a single point of access for everything a patient or visitor needs, including telehealth, medical records, physician appointments and reminders, and indoor navigation and wayfinding. We help take the stress out of visits to the hospital.

The Implementation Consultant learns how our customers operate and applies that knowledge to configure and optimize Gozio’s mobile and web products. This includes traveling to our customer’s sites to capture points of interest as key elements of our wayfinding solution, analyzing and resolving data discrepancies, and assisting with identifying and resolving challenging wayfinding scenarios. You will develop an advanced level of knowledge about how to configure our products and help bridge the gap between internal and customer teams. The ideal candidate is quick to learn, very detail oriented and exceptional at communication.

Gozio is a 100% remote company, and we provide all necessary technology such as a Mac, iPad, and collaboration tools like Slack, Google Apps, and Zoom.

Requirements

• Apply critical thinking and product knowledge to involve customers in determining what the end user (a patient, visitor or staff member) may need from the solution.
  
• Identify critical points of interest, patient routing, and use this information to configure wayfinding.
• Strong customer communication skills to explain platform functionality, respond to customer inquiries about the platform's capabilities and request additional information in resolving issues.
• Strong attention to detail; You will be categorizing, documenting and configuring hundreds of indoor locations and numerous campuses per customer.
• Travel 1-2 weeks per month for 3-5 days at a time (30-50% travel), with the ability to walk/stand for 8+ hours and cover 3-5 miles daily.
• Research and collect data from various sources (websites, apps, etc.) and consolidate into Gozio’s content management system.
• Proficient in Apple devices (Mac, iPad) and Microsoft Office, particularly Excel.

Bonus Skills

• Experience reading floor and site plans.
• Familiarity with database queries and analytics packages.
• Knowledge of photography and design software.