Implementation Consultant II - Supplier

The Implementation Consultant role will be responsible for managing assigned implementation projects. Works directly with customers to drive utilization and to ensure a high-quality service is delivered to GHX customers through all assigned projects.
The Implementation Consultant plays an important role in nurturing the client relationship while working in conjunction with Consulting and Project Management to deliver a well-executed project. The nature of the work is cross-functional, requiring collaboration across Solution Delivery, Sales and Product to overcome technical challenges and to assist the customer in moving to the new, automated way of working.
Principal duties and responsibilities:

• Provides exceptional service to assigned accounts.
• Leads implementation projects in accordance with the scope of work sold to the customer.
• Executes and reports against customer specific project plans.
• Provides train-the-trainer customer education, as needed.
• Assists customers with the deployment of GHX functionality and change management activities.
• Ensures customers receive value and achieve a high degree of utilization from GHX products and services.
• Works towards operational excellence and continual quality improvement to drive an optimal GHX customer experience, as well as internal efficiency.
• Participates with the development and maintenance of best practice implementation methodologies.

Required Skills:

• Customer-focused professional with a passion for excellence and experience with healthcare IT implementation projects or the operation of healthcare IT systems on either the provider or supplier side of the healthcare spectrum.
• Solid client management and relationship management skills with a demonstrated ability to translate complex IT configurations into language understandable by supply chain staff.
• Self-motivation and a strong work ethic are essential to success.
• Must possess strong communication and analytical skills as well as possess a track record of developing and maintaining strong business relationships. Must have previous experience in a customer-facing role.

Required Qualifications:

• Bachelor's degree in a related field, or combination of education and equivalent work experience. Technology or project management related certifications or training are a plus.
• Proven history of success (typically 1-2 years) in a technical information systems operations or implementation role.
• Basic understanding of health care supply chain.
• Ability to configure applications with knowledge of front-end business process applications and integration techniques.
• Strong knowledge of the use of Excel to manipulate and QA data.
• Ability to excel in a high-energy, collaborative team environment.
• Strong interpersonal, oral/written communication, organizational, analytical, and problem solving skills with the ability to effectively manage competing priorities.
• Dedication to customer service with strong client management skills.
• Proven ability to work in an agile culture and to be self-directed in completing day-to-day tasks.
• Ability to perform limited travel in support of department goals and as required to support assigned client projects (less than 10%).

Estimated Salary range for this position: $60,300-$70,000
The base salary range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies, and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
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GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe, Illinois, Florida, and Nebraska.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.