Implementation Coordinator

Overjet is on a mission to improve oral health for all.

Our cutting-edge artificial intelligence technology encodes dentist-level training and analysis into scalable software tools. Today, our flagship products are used by some of the country’s largest insurance companies, dental support organizations, and dental practices to enable the best patient care.

We’re building an ambitious team of data scientists, software engineers, clinicians, and business thinkers and doers.

Overjet is backed by an amazing consortium of Venture Capital including General Catalyst, Insight Partners, Crosslink Capital and the E14 Fund. The company has raised nearly $80 million in capital to accelerate talent acquisition and product development driven by strong demand for Overjet’s dental AI. 

The Role

As the Implementation Coordinator, you will assist with successful implementation of new clients of Overjet through coordinating meetings, mapping out timelines for key activities and keeping everything on track for a timely and seamless implementation process. You will directly coordinate with our clients and maintain knowledge on all project goals to provide updates internally and externally. This role will simultaneously manage multiple client implementations with varying due dates. This role sits on the customer success team and has high growth potential as our department and company continues to grow!

Responsibilities

• Plan, schedule, & track project timelines and milestones to meet project success criteria
• Coordinate with customer contacts to manage steps from contract signature to on-time installation and training, in collaboration with the CSM
• Interface with internal resources such as sales, customer success, clinical and engineering to establish and meet schedules for implementation and training
• Ensure and measure customer satisfaction during the installation and training process
• Create, and own project plans and task lists for on-time implementation
• Manage varying degrees of priorities and demands both internal and customer driven

Qualifications

• 2 years of experience in implementation management and/or project coordination.
• Self-motivated with excellent, customer relationship, facilitation and interpersonal skills
• Team player with the ability to work in a fast paced environment
• Strong organizational and time-management skills
• Highly detail-oriented
• Excellent written and verbal communication skills
• Experience working in dental industry a plus

Why Overjet? 

• Competitive Compensation and Equity
• Fully Remote Working Policy for US Based Employees
• 401k plans with a matching program
• Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
• Life and AD+D Insurance 
• 8 weeks Paid Parental Leave 
• Optional HSA with Employer contribution
• 15 Day PTO policies and company paid holidays
• Annual Learning and Development Stipend
• Work from Home Stipend
  

Company Recognition

• 2022 AI-50 Forbes
• 2022 22 Start-ups to Watch in 2022 - Built in Boston
• 2021 AI 100 Ranking, showcasing the 100 most promising private artificial intelligence companies in the world - CB Insights
• 2021 Digital Health 150, highlighting the 150 most promising private digital health companies in the world - CB Insights
• 2020 & 2019 Digital Health 150 - CB Insights

If you are a Colorado resident: Please contact us by emailing [email protected] to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

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