Implementation Coordinator, Payments

As an Implementation Coordinator at Corcentric, you will join a driven, collaborative team within an ambitious, entrepreneurial global organization. You will drive the development and deployment of strategies aimed at delivering Electronic Payment Enablement Services (EPES) technology solutions for our customers.

This critical role reports to the Manager, Payment Implementations, within our Professional Services team, and offers the opportunity to become part of a prospering company that continues to grow in size, revenue, and expertise. Working at Corcentric will challenge you to invest heavily in your own professional development and allow you to take control of your career path by exposing you to a variety of procurement and finance process across industries where you are given the ability to help shape impactful, strategic recommendations.

As an Implementation Coordinator, you'll be responsible for:

• Coordinating customer implementation projects for Electronic Payment Enablement Services (EPES)
• Serving as the customer's primary point of contact during implementation, utilizing Corcentric standards for project management and status reporting
• Independently providing guidance to customers in payments processes, advising how to best configure and deploy our solutions to achieve business objectives
• Leading the customer through the implementation lifecycle, beginning with the end in mind
• Conducting workshops with customer-specific materials, driving decisions with a focus towards attaining business objectives
• Becoming an expert in the customer's business in the eyes of the customer, enabling tailored and impactful implementation service delivery
• Completing required documentation of customer processes through configuration decisions, testing and training
• Leading the customer with data conversion, aligning with system configuration
• Coordinating with Corcentric internal supplier enablement and development teams, ensuring a smooth implementation for each EPES customer
• Liaising with Corcentric channel partners, third party partners and customers' banks as needed during implementation
• Establishing campaign goals, monitoring progress against established goals, and providing reports and feedback detailing progress throughout campaign delivery
• Fostering a continuous improvement mindset, proactively updating our methodology and knowledge sharing with teams
• Working closely with Customer Success and Advisory teams, to ensure drive adoption and customer satisfaction
• Collaborating across departments to align technological capabilities with business use cases

Requirements

You'll need to have:

• A Bachelor's degree in a relevant field, or comparable experience
• Financial Services industry experience, with advanced knowledge of payment processing, payment methods, and financial modelling
• Experience managing projects to successful delivery
• Strong MS Office expertise, particularly in PowerPoint and Excel
• Skilled at managing and validating large data sets to develop insights
• Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas
• Demonstrated ability to multi-task and manage multiple priorities and projects
• The ability to work and adapt in a fast-paced, growing organization
• The ability to build trusting relationships with customers and third party collaborators, and identify areas to expand our portfolio
• A Self-starter mindset, with demonstrated ability to translate direction and strategy into results.
• Ability to travel to the customer site as required

(We want to make sure you're set up to succeed, and we view these as the critical skills you'll need to achieve great things at Corcentric!)

About Us

Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.

We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:

• Do the Right Thing
• Embrace + Drive Change
• Be Empowered
• Be Relentlessly Focused on the Customer

Benefits

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 25 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

We also recognize the importance of work-life balance; you have personal priorities, passions, and goals you're pursuing, independent of your day job. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including paid time off, health insurance programs available from the first of the month following your start date (no extended waiting period to be eligible), paid maternity leave, company-paid disability & life insurance, and a 401k program.

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.