Implementation Customer Success Manager

Note: This position will require frequent travel to client locations.

At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Who We Are - Core Values

• We strike the gong – Actions have a ripple effect. Every engagement is an opportunity to have a positive impact on our clients and team.
• We laugh – Laughter is contagious. Keep it light when things are tough. Life is short, celebrate.
• We explore – Individual curiosity and resourcefulness lead us to better solutions.
• We show up – Sense of duty and accountability is part of our DNA. How we show up matters.
• We are grateful – We are grateful for our clients and for each other, and approach all situations with humility. We appreciate the experiences that have shaped us.
• We grow - We embrace the struggle that comes with personal growth so that we can better ourselves and our team.

About The Role

In this position, you will own client relationships from start to finish. You'll manage calendars, conduct on-site onboarding, and deliver ongoing client training to ensure smooth integration and continued satisfaction. We're looking for someone with excellent organizational and communication skills to build strong client partnerships and drive successful results.

Your Responsibilities

Client Relationship Management

• Act as the primary point of contact for clients throughout the implementation process.
• Build and maintain strong, long-term client relationships.
• Engage with stakeholders of diverse levels throughout the process to identify and address issues effectively.

Project Management

• Formulate and implement project plans, overseeing milestones, documentation, and data to ensure adherence to timelines.
• Evaluate requirements, delineate scope, and manage schedules to achieve timely project completion.
• Develop and manage project timelines, ensuring all milestones are met on schedule.
• Coordinate and manage calendars for project-related meetings and activities.
• Track and report on project status, providing regular updates to clients and internal stakeholders.
• Ensure alignment between client expectations and project deliverables.

On-Site Onboarding

• Plan and execute on-site onboarding sessions, ensuring a smooth transition for clients.
• Coordinate with internal teams to ensure all necessary resources are available for on-site activities.
• Address any issues that arise during onboarding promptly and effectively.
• Contribute to HR strategy and offer administrative support within clients’ existing framework during implementation.

Ongoing Client Training

• Conduct demos and training sessions to facilitate end-user adoption of the product or service.
• Develop customized training materials and programs tailored to the client’s needs.
• Provide continuous training and support to ensure clients fully integrate the product into their operations.
• Gather feedback from clients to improve training programs and product functionality.
• Develop and deliver presentations to introduce processes, outline scope, and provide demonstrations.

This Role is a Good Fit if You

• Have a bachelor's degree in business administration, human resources, or a related field
• Bring 3+ years of experience in implementation, customer success, and project management
• Excel in project management, including calendaring, project timeline management, and status tracking
• Are willing and able to travel for on-site onboarding, with travel requirements fluctuating from no travel to high volume during 30-90 day windows
• Have demonstrated experience fostering client relationships and excel in relationship building
• Possess 2+ years of experience in HR, payroll, or a related field, preferred
• Are proficient with HRIS (Human Resources Information Systems), UKG Ready preferred
• Preferably have experience in the PEO or HR Shared Services industry

The Perks

• Flexibility!
• Health insurance, with the company paying the single employee premium
• Company paid dental insurance
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match
• Paid Time Off
• Additional ancillary benefits including Vision, Cancer, Critical Illness, Hospital Indemnity, Voluntary Life/AD&D, Accident and Legal
• Company paid parking at HQ

This position is remote.
The salary range for this role is $80,000-$95,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, depth and years of experience, certifications, and specific location.
Join us in reshaping the future of HR services!