Implementation Engineer

Genfare is a leader in providing configurable fare solutions to transit agencies of all sizes throughout North America. As a leader in fare collection systems for more than 30 years, Genfare provides solutions that are secure, reliable and highly flexible. Some of our innovative, integrated systems encompass the latest in electronic validating fare boxes, cloud-based reporting software, smart card and mobile payment options, ticket vending and point of sale card distribution systems.

JOB SUMMARY

You will engage the customer at a variety of levels (Transit Manager, Transit Director, IT Director, IT Technician, Program Manager, and Compliance Coordinator) to design, configure, and implement a customized Genfare Link solution that will positively impact transit riders. You will work alongside a team of passionate implementation leads, program managers and technologists to deliver customer solutions and continuously improve Genfare products. In this position, you will interact with customers virtually and/or on-site. You will expand your design and technical skills while partnering with our customers. This is a tremendous opportunity to be a part of growing and evolving transit world.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Maintain positive relationships with customers and be a point of escalation for customers and Genfare team members alike
• Understand the customer's challenges and business goals for each implementation by partnering with the program manager and customer throughout the implementation process
• Manage multiple solution implementations and customers in partnership with the assigned program manager(s) with direction from the implementation manager as per the documented projects plans and prioritization
• Perform software installations, upgrades and configuration across on-prem, SaaS, and embedded systems
• Consult directly with the client during the implementation to set and meet customer expectations and gain system acceptance
• Document, perform and report out on the internal end to end testing of the client's solution
• Act as product champion leading initial customer acceptance testing and responding to customer questions and issues as they complete acceptance testing
• Ability to get to root cause on customer questions/issues and provide direction to resolution
• Keep up to date on new functionality by participating in internal demos and reviewing internal documentation
• Travel to and stay at client site during implementation (up to 25% travel) to deliver best in class customer experience
• Provide feedback on solution and process during retrospective events

KNOWLEDGE, SKILLS & ABILITIES

• At least 2 years of experience in a SaaS-based professional services or Implementations team
• At least 2 years of experience with AWS
• Strong problem solving, interpersonal, and organizational skills
• Ability to assess quickly what a customer needs and translate that into configuration or integration specifications
• Ability to lead and participate in successful client meetings
• Entrepreneurial mindset and willingness to take the lead delivering customer solutions
• Ability to learn in fast paced environment and react quickly to changing priorities
• Transit experience a plus

ABOUT SPX

SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.

SPX TOTAL REWARDS

At SPX , what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

OUR VALUES

• Integrity
• Accountability
• Excellence
• Teamwork
• Results

At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

WORKING AT SPX

Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.