Implementation Engineer

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

BeyondTrust is looking for a highly motivated IT professional with experience in the IT security field to implement small, medium, and large-scale projects for customers involving BeyondTrust software and third-party applications. The Implementation Engineer works with customers as well as several internal BT business units to achieve responsible IT security goals. The ideal candidate should have a genuine passion for the technology space, enjoy problem solving and be committed to customer service.

What You’ll Do

• Gain thorough understanding of customer’s network, information, and security systems.
• Review the scope of work with customer to ensure implementation expectations will be met.
• Implement the agreed upon design and architecture that best fits the customer’s business goals.
• Provide all knowledge transfer and support to the customer during the project engagement, including installation, configuration, and use case scenario implementations. This will include both remote conferencing and/or onsite travel.
• Provide troubleshooting during the engagement and assist with post sales technical questions and concerns.
• Escalate necessary bugs to the support team for resolution.
• Escalate necessary feature requests to Product Management for resolution.
• Assist the sales team with technical questions/issues.
• Provide Partner training during shadowed engagements.
• Implement products in accordance with BeyondTrust methodology. Review and provide feedback on existing documentation.
• Play an active role within the BeyondTrust technical community, and support colleagues where required.
• Contribute to the ongoing development of our products by collecting feedback from our clients.

What You’ll Bring

• Bachelor’s Degree in Computer Science, Security, or Information Technology fields, or related job experience.
• Experience as an implementation or delivery consultant within the Information Technology Sector.
• Experience delivering technical consultancy to a range of technically experienced senior managers and project investors
• In depth knowledge of at least one of Windows Server, Unix, Linux, and/or MAC operating systems
• In depth knowledge of enterprise-wide networking protocols & ports for both Windows and Linux environments
• Knowledge of Active Directory and Group Policy
• Knowledge of MS SQL Server
• Knowledge of Firewall, IDS, IPS, Antivirus, vulnerability assessment
• Knowledge of client and server relationships including Microsoft Windows workstation to/from Windows server and/or UNIX/Linux servers
• Knowledge of Virtualization/Cloud suites - at least one of VMware, Azure, and/or AWS
• Knowledge of LAN, WAN, routers, switches, proxy servers
• Strong dedication to customer care
• Strong team interaction skills
• Excellent communication skills – able to clearly communicate with customers, both verbally and written.
• Ability to understand and analyze customer technical needs
• Must have good initiative and assertiveness
• Willingness to travel

Nice To Have

• Security or Technical Certification - such as CISSP, MCSA
• Experience with BeyondTrust products a plus
• Experience with Password Vaulting, Privilege Management, and Vulnerability Assessment
• Experience with McAfee ePO
• Working knowledge of Regulatory Compliance standards including PCI, SOX, HIPAA, GLBA, ISO
• Knowledge of troubleshooting tools like Sysinternals
• Web Application security experience
• Knowledge of World Wide Web environments and tools XML, ASP. Etc.
• Scripting experience
• Fluency in multiple languages

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.

Learn more at www.beyondtrust.com. 

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