Implementation Engineer

What's Clyde?

With the Ownership Enrichment Platform, Clyde helps brands take control and take care of the post-purchase journey for their customers. We’ve reimagined product protection, registration, and issue resolution so manufacturers and eCommerce brands can create beautiful, profitable, unified ownership experiences for their customers — and unlock the LTV of their dreams. Over 300 brands like Hydrow, Marshall, SharkNinja, Lull, Tempo, Newell Brands, and Barnes & Noble use Clyde to build deeper relationships with their customers. To learn more about Clyde, visit www.joinclyde.com

As an Implementation Engineer at Clyde, you will design or modify systems architecture to meet merchant needs. You will test, integrate, and program software systems to ensure that specific merchant issues are solved and lead to a successful engagement between Clyde and the merchant. As an early member of the Clyde team, you will work hand-in-hand with senior leadership to design our way of working and help ensure we differentiate on service.

An opportunity to...

• Own the end-to-end onboarding process as the technical point of contact
• Understand user requirements and communicate how Clyde can solve their business and technical challenges, ranging anywhere from high-level architecture to code implementation
• Create technical content (sample code, demos, etc.) to advise clients how to implement specific use cases
• Partner with Solutions teams in helping customers understand what is technically possible with Clyde and recommend solutions on merging client requirements with Clyde’s best practices
• Identity and execute on opportunities for optimizing the onboarding experience
• Inform various stakeholders about any problems with the current technical solutions being implemented
• Assess the business impact that certain technical choices have

Requirements

• Bachelor’s degree in Information Technology, Software Engineering, Computer Science, or related field
• Related experience with a strong technical generalist background
• Be comfortable consulting, to both technical and non-technical users, on technical concepts and communicating how they work from a product feature and API architecture perspective
• In-depth understanding of front-end web design (Javascript, HTML, CSS), eCommerce platforms, and associated languages
• Sound knowledge of various operating systems, databases, and ERPs
• Intellectual curiosity and critical thinking skills
• Previous programming or project management experience is advantageous

Benefits

Who are we?

Clyde is a distributed community of innovators, risk-takers, and trailblazers who celebrate individual differences and recognize that unique perspectives make us stronger, smarter, and more successful. We seek applicants who bring a variety of experiences, perspectives, and backgrounds, and together create wonderful product experiences that help brands sweep customers off their feet. Clyde provides equal employment opportunities to all employees and applicants without regard to any characteristic protected by applicable law - we do our best work when we create space for different voices and perspectives. Whatever unique experiences or skill sets you bring, we look forward to learning from each other. We will ensure individuals with disabilities are provided reasonable accommodation to participate in any part of the employment process. Please contact us at [email protected], and let us know the nature of your request along with your contact information, which we will respond to in a timely manner.
If you’re looking for an opportunity to put your heart into your work at a company that values growth, learning, wellness, and success – we’d love to meet you!

Why should you join us?

Clyde is building an incredibly thoughtful suite of products with enormous potential. We are a highly resourceful, motivated, and collaborative team, and we value diversity of all kinds. We hold ourselves to the highest standards. Clyde does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

All members of our team will have ample opportunities for professional growth, plus, we offer competitive salaries and equity packages, health insurance, unlimited time off with a mandatory 10 days, and a creative culture. We are building a really exciting company and can’t wait for you to join us.

COVID-19 Vaccination Policy Version 1: Please note that, at this time, to be in-person at a Clyde office or Clyde-sponsored event, you must be fully vaccinated against COVID-19.

COVID-19 Vaccination Policy Version 2: As part of our commitment to health and safety, Clyde -- like a growing number of employers -- is requiring all U.S. employees to be fully vaccinated for COVID-19 as a condition of employment, absent a legal exception for reasonable accommodation. We provide unvaccinated new hires a 45-day grace period after their start date to get fully vaccinated or, if eligible, obtain a reasonable accommodation. If you believe that a legal exception may apply to you, please still apply for any role(s) you are interested in and, if you are hired, you will receive instructions on how to request a reasonable accommodation after your start date.