Implementation Manager

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is looking for an Implementation Manager to join our Launch Services team to support our NuORDER product in North America! Reporting into the Implementation Team Manager, the Implementation Manager is responsible for the scoping and delivering of these engagements. Responsibilities include clarifying and evangelizing NuORDER’s features and capabilities, determining appropriate initiatives for a given customer, scoping engagements, and ultimately delivering solutions on time. Additionally, you will act as a change agent helping customers understand how their current wholesaling and B2B processes can be improved and the benefits of replacing their current tools with NuORDER. This position manages the overall service delivery and serves as the primary point of contact on an implementation project. Your success will derive from your superior communication skills, solution expertise, customer centricity, high degree of organization, and ability to thrive in a fast-paced cross-functional team environment.

You will be expected to work according to the PST/PDT timezone. Please note that this position can be fully remote.

What you’ll be doing:

• Understand B2B ecommerce, wholesale retailing, and merchandising principles and have the ability to articulate how the NuORDER solution facilitates best practices
• Collaborate with clients, sales, and account management teams to thoroughly understand and document customers’ business goals and develop and propose solution engagements that will exceed expectations
• Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes scoping requirements and SOW delivery, developing and managing project plans and schedules, team tasks, success criteria, and budgets
• Possess deep knowledge of project management best practices and understanding of how to apply them across projects with varying levels of complexity
• Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement
• Oversee and manage multiple customer engagements simultaneously requirements

What you need to bring:

• Must have 3-5 years of experience delivering consulting projects in customer facing roles, preferably for professional services or consulting teams within a software company
• Bachelor's Degree or equivalent experience
• Experience supporting complex data driven business applications in a B2B environment with the ability to apply strategic thinking in the understanding of customer requirements
• Highly comfortable speaking to technical integrations within the database and ERP landscape 
• Understanding of consulting process; solution development, and project management
• Lead teams and engagements utilizing agile techniques and frameworks with the ability to quickly pivot when requirements and procedures change
• Able to multitask and manage many projects simultaneously across different time zones
• Strong analytical thinker with expertise in Excel, Salesforce, and Professional Services Automation ("PSA") tools
• Will consider remote employees in the West Coast

WHY NuORDER by Lightspeed? 

We’re creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to NuORDER’s growth and success. Come join us so we can build together! 

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Immediate access to health, dental, vision and life insurance (different packages available) for you and your dependants (if applicable)
• Flexible Paid Time Off
• 1 paid day of volunteering activities per calendar year
• Fitness reimbursement of up to US$500 per calendar year
• Every employee gets their own laptop when they start (and you can take advantage of our Employee Purchase Program)
• Access to Health Care App - Cigna
• Employer 401k contribution of up to 4% of base salary to a maximum of $5,000 (match eligibility is applied after probationary period, details of plan to follow)