Implementation Manager

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you! 

Healthcare benefits are complex, underutilized and a mystery for most users. We’re removing that complexity. Now more than ever, employers are adding value to their employees’ benefits like telemedicine and mental health services. HealthJoy’s industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money.  

With over $100M in fundraising to date, and the successful closing of our recent Series D, HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Implementation Team making that happen.

Technical Partner & External Data Source Operations

• Utilize HealthJoy internal tools to set up new data integrations and SFTP connections
• Execute technical requirements discussion with external partners and establish data feeds
• Maintain existing data integrations with TPAs and other vendors
• Maintain partner-facing technical requirements documentation
• Maintain training along with tooling and process documentation for our external partners during onboarding in regards to data feeds
• Serve as Internal and external point of contact for data feed troubleshooting
• Support Leads in maintaining working relationships with partner & vendor technical teams including leading technical kick off calls, ongoing meetings as needed and sales meetings
• Escalate issues to Tech Ops Lead where necessary
• Execute ongoing technical requirements for HealthJoy's external vendor partners (i.e Teladoc)

Vendor Onboarding 

• Develop and maintain working relationships with partner & vendor teams including leading onboarding calls, ongoing meetings as needed and sales meetings
• Support Lead in defining and maintaining training along with tooling and process documentation for our external partners during onboarding in regards to Implementation
• Support Lead in defining and maintaining partner-facing implementation requirements documentation
• Internal and External point of contact for implementation process troubleshooting
• Escalate issues to Tech Ops Lead where necessary

Cross Functional Collaboration

• Work with Product and Engineering teams to determine system builds to manage partner integration
• Audit and monitor standards for internal data processing in adherence to HealthJoy standard operating procedures
• Work with Partner Success to ensure health and optimization of results with vendor partners
• Work with Customer Success to ensure health and optimization of results with clients within our vendor partners book of business
• Support partner technical discussions around data feeds in partnership with Internal Teams, TPAs and additional Partners
• Work in conjunction with internal teams to determine resolutions for any data discrepancies
• Define and maintain training along with tooling and process documentation for internal teams
• Train and transition the monitoring daily data feeds to ensure consistency and successful processing
• Support Implementation team where needed in regards to onboarding/implementing embedded clients

• 2-5+ years professional experience in Benefits
• Knowledge of Health and Welfare benefits and/or implementation; especially experience with benefit EDI processes 
• Impeccable attention to detail with a high degree of accuracy, follow through and independence 
• Demonstrated success independently managing and implementing complex projects, with keen attention to detail and deadlines
• Ability to independently resolve problems and think critically 
• Effective communicator with demonstrated experience partnering with clients and technical partners
• A proactive, self-starter mentality, with the ability to think two steps ahead on every project
• Strong proficiency in Excel required
• SQL experience preferred but not required

Job Level: 30

Base Compensation Range for Job Level: $85,000 - $100,000 Annually 

The cash compensation above includes base salary only. Certain roles are eligible for additional cash incentives such as commission, annual bonus targets, overtime pay or other variable incentives.

HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation for new hires, internal promotions and internal job changes. This strategy is based on several factors unique to each individual, including: 1) the skills, experience and qualifications of the individual; 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance. 

HealthJoy is a remote-first employer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. 

At HealthJoy, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each role and individual. 

In addition to cash compensation, HealthJoy offers a rich “Total Rewards” package that includes:

• Medical, Dental and vision insurance packages
• HSA contribution match
• Stock options for eligible roles
• 401k match
• Paid parental leave
• Company sponsored Short Term and Long Term Disability coverage
• Flexible PTO 

At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive.

We believe that everyone should be paid based on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. Our compensation practices are essential to fostering a diverse and inclusive culture where we value the contributions of all our employees. 

We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work. 

Additionally, we assess the external market and internal equity across like roles. As part of our regular review of pay practices, HealthJoy examines employee pay for potential disparities between persons of different genders, races and ethnicities that are not explainable by objective factors such as performance, experience level, credentials, or location, and are committed to correcting any issues and reviewing practices from unintended outcomes. 

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. 

All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

Don’t meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. HealthJoy is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role and HealthJoy, we encourage you to apply. You may be just the right candidate for this or other roles.