Implementation Manager

Twic is a modern-day benefits platform that gives employees the freedom to choose health and wellness programs that are right for them. Employers have begun to realize that there is no one-size-fits-all design when it comes to employee benefits. We are doing the difficult-but-necessary work to help employers deliver benefits in a personalized way at scale to improve the cost structure and the employee experience.

We’ve helped companies like Stripe, Zoom, Allbirds, Square and Twitch redesign their employee benefits using an employee-centric approach. Twic is a fully-remote and distributed team with employees all over the world. We are growing quickly and have more than tripled the size of the team in the last year. Now is a great time to join Twic!

The Twic Client Implementation Team exists to build strong, long-term relationships with our clients through a successful new client implementation. As the first impression of client service, this team sets the tone for the future of the relationship.

The Implementation Manager will work with clients on sophisticated onboarding processes to help them get the most out of Twic. You will ensure a seamless client transition onto Twic and will have the opportunity to closely partner with almost every internal team in the process. Ready for a challenge?

• Project manage multiple new client implementations simultaneously

• Partner closely with primary client contacts in HR Benefits and stakeholders from Payroll, HRIS, IT, and Finance to ensure a smooth implementation

• Evaluate client needs for the initial scope of implementation and develop project specifications based on the assessment

• Prepare and maintain project plans and client-facing communications including but not limited to project timelines, schedules, agendas, and training plans.

• Monitor project deliverables and progress through the duration of the implementation and manage deviations as appropriate

• Join late-stage sales meetings to provide onboarding expertise and recommendations to help close a deal

• Work closely with product and engineering teams on product enhancements and serve as the customers' voice

• Some travel may be required once the situation allows

• 3+ years of client onboarding, implementation, or project management experience working with Enterprise clients

• Strong project management skills, the ability to manage multiple tasks and responsibilities, and experience working under time constraints is a must

• Experience working with IT and business system teams on technical integration, data exchange, file specifications, file encryption and transmission, SSO, and testing

• Demonstrated ability to manage complex projects from end to end

• Ability to communicate and work across client organizations

• Solutions-oriented team player who takes initiative and is accountable for results

• Attention to detail and the ability to analyze and problem solve

• Experience working with mid-market and enterprise clients is preferred

• Experience in at least one of the following is preferred: healthcare spending accounts, benefits, or payroll

• Remote-first working environment

• Medical, dental and vision insurance plans

• Employee wellness program

• Home Productivity program

• Team building program

• 401(k) savings plan

• Flexible PTO policy

• 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent

   

At Twic, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Duties and responsibility may not all be covered in the description or may change over time at the discretion of Twic. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Twic, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us!